Antoinette Smith
Austin
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Corrections Officer
Texas Department of Criminal Justice
Lubbock, TX
07.2023 - 09.2025
- Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
- Conducted regular inspections of cells, common areas, and inmate activities to prevent contraband possession and maintain a secure environment
- Supervised inmate movement during daily routines such as meals, recreation time, and visitation hours
- Enforced rules and regulations consistently while treating all inmates with fairness and respect
- Responded promptly to emergencies or incidents within the facility, taking appropriate action to de-escalate situations or request backup when necessary
In Home Caregiver
Abiding Care
Lubbock, TX
01.2025 - 08.2025
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
- Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort
- Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces
Med Tech/Caregiver
Mackenzie Court
Lubbock, TX
04.2022 - 07.2023
- Administered medications to patients according to prescribed dosage and schedule
- Monitored patients for any adverse reactions or side effects from medication
- Collaborated with healthcare team to ensure proper medication management and adherence to treatment plans
- Followed all safety protocols when handling controlled substances or hazardous medications
- Developed strong relationships with patients by providing compassionate care during the administration of medications
Clerk
Health and Human Services
Lubbock, TX
02.2018 - 02.2022
- Managed the filing system, ensuring documents were properly organized and easily accessible
- Performed data entry tasks accurately and efficiently using various software applications
- Responded promptly to inquiries from clients, vendors, or employees regarding administrative matters
- Maintained confidentiality of sensitive information while handling documents or interacting with stakeholders
- Proofread documents before distribution to ensure accuracy of information
E-Commerce Shopper
United Supermarket
Lubbock, TX
03.2017 - 01.2018
- Assisted customers in locating items and provided product recommendations based on their preferences
- Operated cash registers accurately and efficiently, handling transactions with precision
- Collaborated with team members to unload delivery trucks and verify accuracy of received merchandise
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special requests
Customer Service Representative
Wells Fargo
Lubbock, TX
11.2015 - 02.2017
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
Housekeeping/Laundry
Lakeside Rehabilitation Center
Lubbock, TX
06.2013 - 02.2015
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Sorted and organized incoming laundry items according to color, fabric type, and care instructions
- Followed established procedures for washing, drying, folding, and packaging laundry items
- Inspected laundered items for quality control purposes to ensure they meet customer expectations
Education
High school - undefined
South Plains Academy
Austin, TX05.2013
Skills
- Computer skills
- Communication skills
Timeline
In Home Caregiver
Abiding Care
01.2025 - 08.2025
Corrections Officer
Texas Department of Criminal Justice
07.2023 - 09.2025
Med Tech/Caregiver
Mackenzie Court
04.2022 - 07.2023
Clerk
Health and Human Services
02.2018 - 02.2022
E-Commerce Shopper
United Supermarket
03.2017 - 01.2018
Customer Service Representative
Wells Fargo
11.2015 - 02.2017
Housekeeping/Laundry
Lakeside Rehabilitation Center
06.2013 - 02.2015
High school - undefined
South Plains Academy