Antoinette Spencer
Germantown,USA
Summary
Experienced Registered Medical Assistant dedicated to providing high-quality patient care and supporting medical professionals. Committed to continuous professional growth and development, eager to contribute to the healthcare industry. Strong work ethic and dedication to delivering exceptional service, ready to make a positive impact in a dynamic healthcare setting.
Overview
15
15
years of professional experience
Work History
Phlebotomist/Group Lead
BioReference Laboratories / LabCorp
Silver Spring, MD
07.2022 - Current
- Coordinate phlebotomy staff scheduling across multiple sites, ensuring adequate coverage and efficient workflow.
- Conduct routine site visits to monitor cleanliness, organization, and compliance, including checking supply expiration dates and calibrating centrifuge equipment.
- Train and retrain new and existing staff on proper phlebotomy techniques, safety protocols, and company procedures to maintain high standards of care.
- Communicate updates and procedural changes to IOP office staff, ensuring clarity, consistency, and adherence to company policies.
- Address and resolve operational or patient-related issues promptly, demonstrating strong problem-solving and leadership skills.
- Serve as acting supervisor in their absence, overseeing daily operations, supporting staff, and ensuring seamless continuity of services.
Phlebotomist
BioReference Laboratories
Silver Spring, MD
12.2019 - 07.2022
- Perform venipuncture and capillary collections on patients of all ages in various settings, including patient service centers, clinics, and mobile sites.
- Ensure proper specimen handling, labeling, and processing according to BioReference protocols and laboratory standards.
- Verify patient identity and confirm test orders, maintaining accuracy and compliance with HIPAA and company policies.
- Prepare and ship specimens to the main laboratory using established packaging and transportation procedures.
- Maintain cleanliness and organization of phlebotomy stations, including monitoring inventory levels and ordering supplies as needed.
- Provide excellent customer service by addressing patient concerns, ensuring a comfortable experience, and upholding BioReference’s commitment to quality care.
Medical Assistant
GW Medical Faculty Associates
Washington, D.C.
04.2016 - 12.2019
- Assist faculty physicians and residents with patient examinations, minor procedures, and clinical workflows in a fast-paced academic setting.
- Prepare exam rooms, gather patient histories, and document vital signs in the EHR prior to provider evaluations.
- Coordinate care by scheduling diagnostic tests, follow-up visits, and specialist referrals, ensuring continuity of care and academic standards.
- Serve as a liaison between patients, providers, and medical students, supporting communication and education in a teaching environment.
- Administer medications and immunizations under provider supervision, adhering to institutional protocols and safety regulations.
- Maintain accurate medical records, assist with chart audits, and support quality improvement initiatives within the faculty practice.
Medical Assistant
The Center for Cancer and Blood Disorder
Silver Spring, MD
07.2014 - 01.2016
- Support multiple providers daily with high-volume patient flow, including routine office visits and complex in-office procedures such as bone marrow biopsies.
- Lead by example in patient care, escorting individuals through various stages of hematology/oncology treatment with professionalism and compassion.
- Utilize advanced phlebotomy skills to obtain specimens via venipuncture and mediport access; process CBCs in-house using Hemolyze for timely diagnostic support.
- Administer medications and injections in accordance with clinical protocols, ensuring safe and accurate treatment delivery.
- Ensure accurate and thorough documentation in EHR systems, assisting in chart preparation and maintaining compliance with clinical and regulatory standards.
- Oversee cleanliness and readiness of lab and exam rooms, promoting a safe, efficient environment and supporting team adherence to infection control policies.
Pre-certification Specialist and Disability Processor
Washington Brain and Spine
Bethesda, MD
07.2010 - 04.2014
- Process disability forms daily, ensuring timely completion and submission for FMLA, short-term, and long-term disability claims.
- Obtain pre-certifications and prior authorizations for off-site procedures, including MRIs and CT scans, in compliance with payer requirements.
- Communicate regularly with insurance companies and pharmacies to secure approvals for procedures and prescription medications.
- Provide administrative support to providers and clinical staff, including proofreading and correcting dictated notes for accuracy and clarity.
- Handle high-volume inbound and outbound calls in the facility call center, assisting patients with inquiries related to authorizations and disability paperwork.
- Apply working knowledge of CPT and ICD coding to support accurate documentation and authorization processes.
Education
Medical Assistant Certification - undefined
Everest Institute
Silver Spring, MD01.2009
High School Diploma -
Paint Branch Senior High School
Burtonsville, MD01.2004
Skills
- Venipuncture & blood collection
- Specimen processing & handling
- EHR documentation & charting
- Scheduling & workflow coordination
- Insurance pre-certification processing
- Staff training & development
- Site inspections & inventory
- CPT & ICD coding
- Team leadership & communication
- Problem-solving & troubleshooting
Timeline
Phlebotomist/Group Lead
BioReference Laboratories / LabCorp
07.2022 - Current
Phlebotomist
BioReference Laboratories
12.2019 - 07.2022
Medical Assistant
GW Medical Faculty Associates
04.2016 - 12.2019
Medical Assistant
The Center for Cancer and Blood Disorder
07.2014 - 01.2016
Pre-certification Specialist and Disability Processor
Washington Brain and Spine
07.2010 - 04.2014
Medical Assistant Certification - undefined
Everest Institute
High School Diploma -
Paint Branch Senior High School