Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Antoinette Spencer

Spring,Texas

Summary

Detail-oriented professional with extensive experience in personal care and customer service. Proven skills in health documentation and effective communication, focused on enhancing client outcomes and satisfaction through compassionate support and tailored care.

Overview

6
6
years of professional experience

Work History

Personal Care Assistant

Just Real Kare
Houston, Texas
05.2025 - Current
  • Supported clients in executing daily living activities, promoting improved comfort and autonomy.
  • Provided companionship and emotional support to improve client well-being.
  • Prepared nutritious meals according to client dietary needs and preferences.
  • Administered medications as directed by healthcare providers for client safety.

Customer Service Representative

Ambetter Insurance
Spring, Texas
11.2021 - 12.2022
  • Assisted customers with inquiries about health insurance plans and benefits.
  • Educated clients on coverage options and policy details effectively.
  • Documented customer interactions accurately in the database systems.
  • Handled sensitive information while ensuring confidentiality and compliance.
  • Addressed customer complaints professionally, ensuring satisfaction and resolution.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Support Specialist

PECO, An Exelon
Houston, Texas
07.2021 - 11.2021
  • Assisted customers with inquiries related to energy services and billing.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Educated customers on energy-saving programs and available services.
  • Documented customer interactions in the CRM system for better service tracking.
  • Provided training to new hires on customer support processes and tools.
  • Maintained up-to-date knowledge of company policies and industry regulations.
  • Investigated customer complaints regarding product quality or service rendered.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Customer Service Representative

Blue Cross and Blue Shield
Houston, Texas
06.2019 - 11.2021
  • Assisted customers with inquiries about health insurance plans and benefits.
  • Educated clients on coverage options and policy details effectively.
  • Documented customer interactions accurately in the database systems.
  • Addressed customer complaints professionally, ensuring satisfaction and resolution.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Teletech at Home
Houston, Texas
09.2019 - 12.2020
  • Assisted customers with inquiries about health insurance plans and benefits.
  • Educated clients on coverage options and policy details effectively.
  • Documented customer interactions accurately in the database systems.
  • Addressed customer complaints professionally, ensuring satisfaction and resolution.
  • Maintained updated knowledge of industry regulations and company policies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Some College (No Degree) - Billing And Coding

Professional Career Institute
Houston, TX

Skills

  • Personal care
  • Meal preparation
  • Medication management
  • Client assessment
  • Health documentation
  • Customer relationship management
  • Communication skills
  • Training delivery
  • Empathetic listening
  • Problem solving
  • Companionship
  • Compassionate care
  • Compassionate caregiving

References

References available upon request.

Timeline

Personal Care Assistant

Just Real Kare
05.2025 - Current

Customer Service Representative

Ambetter Insurance
11.2021 - 12.2022

Customer Support Specialist

PECO, An Exelon
07.2021 - 11.2021

Customer Service Representative

Teletech at Home
09.2019 - 12.2020

Customer Service Representative

Blue Cross and Blue Shield
06.2019 - 11.2021

Some College (No Degree) - Billing And Coding

Professional Career Institute

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