As a busy mom of five, you can often find me when not at work volunteering at my kids schools and at activities I enjoy cooking and spending time with my family We enjoy spending time outdoors, swimming, Skiing, having bonfires, or having other adventures I also enjoy taking time to appreciate the beauty of the outdoors and gardening I take pride in everything I do, and my family is my greatest accomplishment I also enjoy trying new things,
Antoinette Syntax-Hackney
Olmsted Twp,OH
Summary
Dedicated and dependable Registered Nurse with over 12 years of experience, emphasizing continuous improvement and education to meet the evolving needs of patients while aligning with organizational objectives. Committed to fostering a collaborative environment, mentoring students and new nurses, and supporting residents to enhance team-based care. A lifelong learner pursuing a Master's in Informatics, with aspirations to integrate clinical expertise and business acumen to emerge as a leader in healthcare. Future goals include obtaining an MBA in healthcare to further contribute to the advancement of patient care and organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse
Cleveland Clinic Fairview Hospital
12.2013 - Current
- As a nurse at the Cleveland Clinic, my goal is to ensure patient safety, patient satisfaction, and help improve patient experience in line with the guiding principles set forth by the Cleveland Clinic.
- Participate in monthly safety meetings to help ensure that the needs of patients are being met in accordance with the policies, and help identify and problem-solve areas of opportunity.
- As a charge nurse, I am responsible for making assignments in accordance with people's skill sets, managing a busy flow to ensure efficiency, as well as maintaining patient safety.
- Prioritize patients based on acuity either in Labor or triage and determine the urgency of treatments.
- Led nursing staff in implementing best practices for infection control, improving overall patient outcomes within the unit.
- Streamlined documentation processes using electronic health record systems, enhancing efficiency in patient information management.
- Use effective and direct closed-loop communication with members of the team to ensure the accuracy of the work being accomplished, and make sure all the needs of the patient are being met.
- Maintain a calm demeanor in emergent and stressful situations in order to foster positive outcomes.
- Conducting and participating in debriefs on the unit to review emergencies that occurred to ensure that things that work well are highlighted, and if there are takeaways for ongoing improvement, they are addressed with the appropriate parties to improve patient safety and experience in future emergencies.
- As a triage nurse, accurately assess and triage patients in a timely manner to make sure that intake is performed in order of acuity.
- Communicate and accurately document assessment findings to members of the health care team for the team to formulate a diagnosis and create a proper plan of care.
- Maintain HIPAA when communicating with patients and other members of the healthcare team.
- Remain flexible in work assignments to accommodate the fluctuation in patient acuity and volume.
- Conduct monthly chart audits to ensure the accuracy of the information being reported and the compliance with the policies set forth by the Cleveland Clinic. Report any discrepancies confidentially and accurately to ensure ongoing improvement.
- As a nurse preceptor, I ensure that students are in an environment that fosters learning while ensuring that patient safety is maintained.
- As a preceptor, fostering an environment that allows for open communication and encourages new hires to feel comfortable and empowered in their role.
- Collaborated with interdisciplinary teams to develop and implement patient care plans tailored to individual needs.
- Administered medications and treatments as prescribed, ensuring patient safety and compliance with protocols.
- Educated patients and families on health management, enhancing understanding of treatment plans and recovery processes. In addition, in triage, ensuring proper education of the plan of care or discharge is understood by the patient and any support people, when applicable.
- As a seasoned nurse on my unit, I help newer staff with questions, educate them, and show them evidence-based research to back up practices.
Cord Blood Nurse Coordinator
Cleveland Cord Blood Center
10.2019 - 06.2025
- As the cord blood coordinator, perform a comprehensive chart review to determine patient eligibility for enrollment in the cord blood program.
- Communicate with members of the healthcare team to determine a patient's willingness to participate in the program, and include cord blood donation in the patient's plan of care.
- Meet with patients one-on-one to talk about the cord blood program, sign consent forms with them, and ensure that they have been properly educated on the cord blood program and the consents that they are signing.
- Comply with all hospital policies, as well as cord blood policies, and maintain regulations set forth by the FDA and CCF in regards to cord blood donation.
- Ensure clinicians are professionally trained, and maintain ongoing training to sustain the livelihood of the cord blood program. If additional training needs to be provided, maintain an encouraging environment to foster that education.
- Document all information accurately and in a timely manner.
- Conduct additional chart audits after the collection of the cord blood unit to ensure that all criteria set forth by the Cleveland Cord Blood Center and the FDA have been met and maintained during the delivery process.
- Report and document any unit collected that has not met the stringent guidelines set forth by the CCBC and the FDA, and document any reason why a collection could not be met in accordance with the patient's plan of care.
- Coordinated patient care protocols to ensure compliance with regulatory standards.
Adjunct professor
Bryant and Stratton College
01.2022 - 12.2024
- As a clinical instructor, seek out assignments that would create an applicable learning experience in relation to the material presented in lecture.
- Ensure students are maintaining HIPAA, hospital, and school policies while in my care.
- Foster and encourage a professional learning environment to ensure the ongoing training of students.
- Present material during conferences to students that is in accordance with the information being presented in the didactic environment.
- Maintain an environment that fosters ongoing encouragement and a positive learning environment.
- Developed and implemented engaging course curricula aligned with academic standards.
- Facilitated interactive discussions to enhance student understanding of complex topics.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
Customer Support Professional
Support.Com
10.2011 - 06.2013
- Actively listen to customer concerns to determine the area of concern to determine the best route of service for them
- Assess the needs of the customer to see of they are in need one of the services
- Work with customers in the customer service role to address concerns that they have with our products or services
- Maintain a secure quite work environment in my home office
- Escalate issues as needed in a secure chat or via phone, while, maintaining professionalism with colleges in chat and with customers on the phone.
- Remote
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Assisted in troubleshooting technical issues for diverse products, enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
Education
MSN - Nursing Informatics
Chamberlain College of Nursing
Chicago, IL03-2027
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL10.2018
Associate of Science - Nursing
Bryant and Stratton
Eastlake, OH04.2013
Associate of Arts - Arts and Science
Cuyahoga Community College
Parma, OH06.2011
Associate of Applied Science - Applied Science
Cuyahoga Community College
Parma, OH05.2011
Skills
- Student instruction
- Professional development
- EMR - EPIC - STORK, Beaker, OP Time, Flowsheet
- Chart review/Audit
- Continuous quality improvement
- Clinical evaluation
- Preventive medicine
- Compliance
- EPIC, BLS, ACLS, NRP, EFM Certification
- HIPAA compliance
- Interdisciplinary collaboration
- Patient education techniques
- Communication skills
- Triage assessment proficiency
Accomplishments
- Documentation - Ensured charting accuracy through precise documentation.
- Supervised a team of staff members as a charge nurse.
- Use of Microsoft Teams, Excel, Word, PowerPoint, in the professional arena.
- EFM Certification, ACLS, NRP, S.T.A.B.L.E certification, & BLS.
- Daisy award nominee
Certification
RN - EFM certification
ACLS
BLS
NRP
S.T.A.B.L.E
Interests
Timeline
Adjunct professor
Bryant and Stratton College
01.2022 - 12.2024
Cord Blood Nurse Coordinator
Cleveland Cord Blood Center
10.2019 - 06.2025
Registered Nurse
Cleveland Clinic Fairview Hospital
12.2013 - Current
Customer Support Professional
Support.Com
10.2011 - 06.2013
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Nursing
Bryant and Stratton
Associate of Arts - Arts and Science
Cuyahoga Community College
MSN - Nursing Informatics
Chamberlain College of Nursing
Associate of Applied Science - Applied Science
Cuyahoga Community College