Summary
Overview
Work History
Education
Skills
Timeline
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Antoinette Thomas

Tampa

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Short-Term Disability Case Manager

UnitedHealthcare
02.2018 - Current
  • Expedited decision-making processes by proactively addressing potential concerns or obstacles early on within each case assessment.
  • Enhanced claim processing efficiency by implementing new case management strategies and tools.
  • Actively participated in professional development opportunities to stay current with industry trends, best practices, and emerging technologies related to short-term disability case management.
  • Streamlined documentation procedures for faster and more accurate claim processing.

Customer Care Representative

US Bank National Association
04.2012 - 02.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Bachelor's Degree - Criminal Justice

University of Phoenix
Tempe, AZ
02-2029

High School Diploma -

Middleton High School
Tampa, FL
05-2006

Skills

  • Case management expertise
  • Policy interpretation
  • Disability law knowledge
  • Medical aid
  • Strong organization
  • Documentation proficiency
  • Case assessment
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Customer service
  • Critical thinking
  • Data entry

Timeline

Short-Term Disability Case Manager

UnitedHealthcare
02.2018 - Current

Customer Care Representative

US Bank National Association
04.2012 - 02.2018

Bachelor's Degree - Criminal Justice

University of Phoenix

High School Diploma -

Middleton High School

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