Antoinette Thomas
Tampa,FL
Summary
Caring and dependable childcare professional with experience supporting children's development in safe, nurturing environments. Skilled in supervising daily activities, promoting early learning, and maintaining positive relationships with children and parents. Strong ability to manage routines, ensure safety, and create engaging, age-appropriate activities.
Overview
12
12
years of professional experience
Work History
Childcare Assistant
Stepping Stone Daycare
Tampa, FL
02.2018 - Current
- Supervise and ensure the safety of children in a daycare setting
- Plan and lead age-appropriate educational and recreational activities
- Assist with feeding, diapering, and maintaining hygiene routines
- Monitor children’s behavior and encourage positive social interactions
- Maintain a clean, organized, and safe classroom environment
- Communicate daily updates to parents regarding child progress and behavior
Customer Service Representative
Apple
Tampa, FL
03.2014 - 02.2018
- Managed customer inquiries through multiple channels, resolving issues efficiently and maintaining high satisfaction levels.
- Developed training materials to enhance team performance and streamline onboarding processes for new representatives.
- Analyzed customer feedback to identify trends, implementing improvements to service delivery and product support.
- Collaborated with cross-functional teams to address technical issues, ensuring prompt resolutions and enhancing user experience.
Education
High School Diploma -
Middleton High School
Tampa, FLBachelor of Science - Criminology
University of Phoenix
Tempe, AZ02-2029
Skills
- Problem-solving
- Friendly
- Cheerful and energetic
- Hygiene practices
- Reliable and punctual
- CPR training
- Early childhood education
- Child development
- Time management
Timeline
Childcare Assistant
Stepping Stone Daycare
02.2018 - Current
Customer Service Representative
Apple
03.2014 - 02.2018
High School Diploma -
Middleton High School
Bachelor of Science - Criminology
University of Phoenix