Antoinette Trahan
Administrative Assistant
Lancaster,California
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at California State University Northridge. Expert in administrative support and customer service, I excel in problem-solving and critical thinking, significantly improving office efficiency and client satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
City Hall, Lancaster Ca
08.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Human Resources Assistant
Antelope Valley College
07.2018 - 03.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Administrative Coordinator
California State University Northridge
06.2007 - 05.2017
- Assisted with hiring processes, conducting preliminary interviews and processing new employee paperwork.
- Enhanced team productivity by providing comprehensive administrative support to colleagues on various projects.
- Managed travel arrangements for executives including flights, accommodations, and transportation logistics.
- Maintained accurate financial records, assisting in budget planning and expense tracking for the department.
- Collaborated with IT department to troubleshoot technical issues and implement software upgrades in a timely manner.
- Efficiently prioritized competing tasks while meeting deadlines under high-pressure situations.
- Boosted office morale by organizing social events such as holiday parties or team lunches.
- Served as liaison between department heads and employees, facilitating clear communication channels across the organization.
- Provided top-notch customer service skills when interacting with both internal staff members and external clients or partners.
- Coordinated various events, such as conferences and workshops, ensuring smooth execution and attendee satisfaction.
- Completed bi-weekly payroll for [Number] employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
Associate of Arts - Business Administration And Management
Antelope Valley College
Lancaster, CA06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Data Entry
- Microsoft Excel
- Money handling abilities
- Payment Processing
- Client Relations
- Follow-up skills
- Scheduling
- Appointment Scheduling
- Microsoft PowerPoint
- Administrative Support
- Quality Control
- Clerical Support
- Coordination
Timeline
Customer Service Representative
City Hall, Lancaster Ca
08.2021 - 12.2022
Human Resources Assistant
Antelope Valley College
07.2018 - 03.2022
Administrative Coordinator
California State University Northridge
06.2007 - 05.2017
Associate of Arts - Business Administration And Management
Antelope Valley College
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