Summary
Overview
Work History
Education
Skills
Timeline
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
CustomerServiceRepresentative

Antoinette Trahan

Lancaster,California

Summary

Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at California State University Northridge. Expert in administrative support and customer service, I excel in problem-solving and critical thinking, significantly improving office efficiency and client satisfaction.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Customer Service Representative

City Hall, Lancaster Ca
08.2021 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Human Resources Assistant

Antelope Valley College
07.2018 - 03.2022
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.

Administrative Coordinator

California State University Northridge
06.2007 - 05.2017
  • Assisted with hiring processes, conducting preliminary interviews and processing new employee paperwork.
  • Enhanced team productivity by providing comprehensive administrative support to colleagues on various projects.
  • Managed travel arrangements for executives including flights, accommodations, and transportation logistics.
  • Maintained accurate financial records, assisting in budget planning and expense tracking for the department.
  • Collaborated with IT department to troubleshoot technical issues and implement software upgrades in a timely manner.
  • Efficiently prioritized competing tasks while meeting deadlines under high-pressure situations.
  • Boosted office morale by organizing social events such as holiday parties or team lunches.
  • Served as liaison between department heads and employees, facilitating clear communication channels across the organization.
  • Provided top-notch customer service skills when interacting with both internal staff members and external clients or partners.
  • Coordinated various events, such as conferences and workshops, ensuring smooth execution and attendee satisfaction.
  • Completed bi-weekly payroll for [Number] employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Education

Associate of Arts - Business Administration And Management

Antelope Valley College
Lancaster, CA
06.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Customer Relations
  • Data Entry
  • Microsoft Excel
  • Money handling abilities
  • Payment Processing
  • Client Relations
  • Follow-up skills
  • Scheduling
  • Appointment Scheduling
  • Microsoft PowerPoint
  • Administrative Support
  • Quality Control
  • Clerical Support
  • Coordination

Timeline

Customer Service Representative

City Hall, Lancaster Ca
08.2021 - 12.2022

Human Resources Assistant

Antelope Valley College
07.2018 - 03.2022

Administrative Coordinator

California State University Northridge
06.2007 - 05.2017

Associate of Arts - Business Administration And Management

Antelope Valley College

Certification

  • MCAS - Microsoft Certified Application Specialist
  • Licensed Esthetician - 20 + years

Accomplishments

Administrative Assistant,

Maintained and confidential records for over 200+ clients while supporting daily operations in a fast-paced office environment.

Assisted in the coordination of company events, streamlining communication between departments and ensuring deadlines were met.

Handled high call volume and prioritized emails, ensuring prompt and professional communication between departments and ensuring deadlines were met.

Balanced multiple roles and deadlines while maintaining attention to detail and providing high-quality customer support.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Licensed Aestheticians Network Member (2007-Present

Work Preference

Work Type

Part TimeFull Time

Work Location

Remote

Important To Me

Flexible work hoursPersonal development programsCareer advancementWork from home optionStock Options / Equity / Profit Sharing4-day work week

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Document creation, data entry, scheduling, and email communication Zoom and Microsoft Terms Virtual meeting, screen sharing, and remote collaboration

Languages

English
Native or Bilingual

Interests

Health & Wellness-Committed to personal well-being through yoga and health living Lifelong Learning- Passionate about continuing education and personal development

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Antoinette Trahan