Summary
Overview
Work History
Education
Skills
Timeline
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Antoinette Trujillo

Aurora,CO

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Concentrix through expert complaint resolution and technical troubleshooting. Achieved significant improvements in service delivery by leveraging strong communication skills and a focus on quality, leading to a consistent meeting of production goals. Skilled in both customer engagement and efficient process management.

Customer service professional with commitment to delivering outstanding results and fostering positive customer interactions. Proven ability to handle complex inquiries and provide effective solutions, ensuring seamless communication and support. Known for collaborating effectively with team members and adapting to dynamic environments, consistently exceeding expectations with strong communication and problem-solving skills.

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2025
2025
years of professional experience

Work History

Customer Service Call Center Representative

Concentrix
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
  • Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Manufacturing Assembly Associate

Terumo BCT
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Organized work to meet demanding production goals.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Consistently met or exceeded production goals while maintaining high quality standards.
  • Reduced assembly errors through thorough quality inspections and attention to detail.
  • Contributed to cost-saving efforts by identifying opportunities for improved materials usage or reduced scrap levels.
  • Utilized lean manufacturing techniques for reducing waste, minimizing downtime, and maximizing productivity.
  • Operated various hand tools and machinery safely, resulting in a reduction of workplace injuries and accidents.
  • Assisted in maintaining a clean and safe work environment for optimal productivity.
  • Quickly adapted to changing production schedules to ensure timely completion of customer orders.

Shipping and Receiving Clerk

Tri-West LTD
06.2022 - Current
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Education

High School Diploma -

Range View High School
Aurora, CO
06.2001

Skills

  • Customer satisfaction
  • Technical troubleshooting
  • Complaint resolution
  • Product and service sales

Timeline

Shipping and Receiving Clerk

Tri-West LTD
06.2022 - Current

Customer Service Call Center Representative

Concentrix

Manufacturing Assembly Associate

Terumo BCT

High School Diploma -

Range View High School
Antoinette Trujillo