Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoinette Trujilllo

Aurora,CO

Summary

Dynamic professional with extensive experience at Tri-West Ltd, excelling in shipping procedures and customer service. Proven ability to enhance warehouse organization and streamline shipping documentation, ensuring timely deliveries. Self-motivated and reliable, I consistently resolve issues effectively, contributing to high customer satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Shipping and Receiving Clerk

Tri-West Ltd
Aurora, CO
01.2025 - 03.2025
  • Received incoming shipments and verified contents against packing slips.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Prepared packages for shipping and determined most economical shipping methods.

Call Center Representative

Concentrix
Pueblo, CO
04.2020 - 03.2022
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review information and respond appropriately to callers.

Manufacturer

Terumo BCT
Lakewood, CO
08.2016 - 03.2020
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Conducted daily safety inspections of workstations and reported any potential hazards to management.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Ensured compliance with applicable regulations related to health, safety, or environmental standards.
  • Hand-assembled needed parts with bolts and screws.

Education

High School Diploma -

Range View High School
Aurora
06-2001

Skills

  • Shipping procedures
  • Warehouse organization
  • Customer service
  • Communication skills
  • Problem solving
  • Time management
  • Shipping and receiving tracking
  • Shipping documentation
  • Self-motivated and independent
  • Effective communication
  • Shipment tracking
  • Freight coordination
  • Receiving procedures
  • Reliability

Timeline

Shipping and Receiving Clerk

Tri-West Ltd
01.2025 - 03.2025

Call Center Representative

Concentrix
04.2020 - 03.2022

Manufacturer

Terumo BCT
08.2016 - 03.2020

High School Diploma -

Range View High School

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Antoinette Trujilllo