Summary
Overview
Work History
Education
Skills
Accomplishments
Online Resume
Timeline
Hi, I’m

ANTOINETTE TURNER

Summary

Experienced Nurse Leader with extensive experience in care management both inpatient setting and ambulatory care setting. Skilled in implementing evidence-based care models to enhance patient outcomes, improve engagement, and optimize healthcare delivery. Proven ability to drive operational excellence, ensure compliance with regulatory standards, and foster collaboration across interdisciplinary teams. Strong communicator committed to enhancing senior healthcare and promoting holistic member care. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities. Experienced in handling multiple projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

21
years of professional experience

Work History

B.E. Smith
Watertown, New York

Maternal Child Unit Lead
11.2024 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Kaiser Permanente Santa Clara
Santa Clara, CA

NURSING UNIT MANAGER - CARE MANAGEMENT
04.2020 - 10.2024

Job overview

  • Led care management initiatives to enhance patient outcomes, streamline operations, and ensure compliance with Medicare and Medi-Cal regulations
  • Developed and implemented strategic plans for improving member engagement, addressing medical, behavioral, and social needs
  • Provided oversight of care management teams, monitoring performance metrics and ensuring alignment with organizational goals
  • Established and updated policies, workflows, and training materials to maintain consistency in care delivery
  • Built strong relationships with providers, care teams, and external partners to support seamless member care
  • Facilitated staff meetings and interdisciplinary team discussions to enhance collaboration and service delivery
  • Ensured compliance with CMS, DMHC, DHCS, and NCQA standards to maintain high-quality healthcare services
  • Cultivated strong relationships with key stakeholders across departments for better alignment on shared goals regarding patient outcomes.
  • Collaborated with interdisciplinary teams to develop individualized patient care plans that addressed complex medical needs.
  • Met with discharge planners, physician groups and referral sources and maintained strong customer relations.
  • Led a team of care managers, providing guidance, mentorship, and professional development opportunities to ensure optimal performance levels.
  • Created training materials for new hires and existing staff members to ensure consistent implementation of care management best practices.

Kaiser Permanente Redwood City
Redwood City, CA

NURSE MANAGER
10.2016 - 04.2020

Job overview

  • Managed daily nursing operations, ensuring efficient staffing, quality care, and adherence to regulatory standards
  • Spearheaded process improvement initiatives to enhance patient satisfaction and optimize unit performance
  • Provided leadership and mentorship to nursing staff, fostering professional growth and excellence in patient care
  • Coordinated in-service training programs to reinforce best practices and compliance with healthcare regulations

Kaiser Permanente Hayward-Sleepy Hollow Medical Offices
Hayward, CA

ASSISTANT NURSE MANAGER
04.2004 - 06.2014

Job overview

  • Supervised, coached, and developed nursing staff, promoting adherence to policies and best practices
  • Led a team of care managers, providing guidance, mentorship, and professional development opportunities to ensure optimal performance levels.
  • Monitored financial performance and budgetary constraints while maintaining high standards of patient care
  • Optimized resource allocation by identifying areas of need within the organization and reallocating staff accordingly.
  • Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
  • Implemented data-driven decision-making processes to inform strategic planning initiatives related to care management services.
  • Developed departmental goals and objectives to improve satisfactory rating with patients.
  • Developed and executed care management programs for improved patient outcomes and overall satisfaction.

Education

The University of Southern Mississippi

Bachelor of Science from Nursing

University Overview

University of California
Hayward, CA

Problem Solving & Business Management

University Overview

  • Continuing education in Managerial Finance & Budgeting
  • Middle Management Training - Kaiser Permanente
  • Advanced Training in Nursing Leadership & Staff Development

Skills

  • Care Management & Coordination
  • Medicare & Medi-Cal Compliance
  • Performance Monitoring & Quality Improvement
  • Policy & Program Development
  • Interdisciplinary Team Collaboration
  • Regulatory Compliance (CMS, NCQA
  • Provider & Member Engagement
  • Operational Oversight & Financial Management
  • Process Improvement & Risk Mitigation
  • Teamwork and collaboration
  • Friendly, positive attitude

Accomplishments

Accomplishments
  • Supervised team of 139 staff members with 14 Case Managers, and 4 Social Workers.
  • Documented and resolved issues arriving late durable medical equipment, assisted my team resolving the financial burdens many patients were not aware which led to improved patient care and satisfaction

Online Resume

Online Resume
Online Digital Resume

Timeline

Maternal Child Unit Lead
B.E. Smith
11.2024 - Current
NURSING UNIT MANAGER - CARE MANAGEMENT
Kaiser Permanente Santa Clara
04.2020 - 10.2024
NURSE MANAGER
Kaiser Permanente Redwood City
10.2016 - 04.2020
ASSISTANT NURSE MANAGER
Kaiser Permanente Hayward-Sleepy Hollow Medical Offices
04.2004 - 06.2014
University of California
Problem Solving & Business Management
The University of Southern Mississippi
Bachelor of Science from Nursing
ANTOINETTE TURNER