Antoinette Washburn
Hazel Park,Michigan
Summary
Goal-oriented manager with distinguished experience in Janitorial industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Diligent in building and retaining accounts by providing support, building trust and attentive service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Self
01.2013 - 01.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Completed household management tasks for clients within private home settings.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Comforted family members, offered attentive listening and high level of emotional support.
- Assisted with end-of-life care.
Sales Account Manager
Allied Eagle A Division Of Imperial Dade
03.2022 - 04.2023
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Executed outbound and inbound calls and emails to deliver qualified leads/prospects for sales team.
Assistant Project Manager
CMG Contractor
02.2019 - 02.2022
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Analyzed project performance data to identify areas of improvement.
Patient Access Coordinator
Mclaren Health System
01.2016 - 02.2019
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Verified patient insurance eligibility and entered patient information into system.
Education
Basic Life Support (BLS)
American Red Cross
Southfield, MI04.2023
Certfied Nursing Assistant
Yes We CNA
Detroit, MI04.2020
Emergency Medical Technology
Macomb Community College
Clinton Township, MI2013
Skills
- Manage Contracts
- Customer Needs Assessments
- Strategic Networking
- Competitor Analysis
- Delivery Schedules
- Account Servicing
- Effective Customer Communication
- Quote and Proposal Management
- Client Base Retention
- Sales Program Coordination
- Interdepartmental Collaboration
- Lead Identification and Generation
Timeline
Sales Account Manager
Allied Eagle A Division Of Imperial Dade
03.2022 - 04.2023
Assistant Project Manager
CMG Contractor
02.2019 - 02.2022
Patient Access Coordinator
Mclaren Health System
01.2016 - 02.2019
Patient Care Technician
Self
01.2013 - 01.2024
Basic Life Support (BLS)
American Red Cross
Certfied Nursing Assistant
Yes We CNA
Emergency Medical Technology
Macomb Community College
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