Antoinette Wenzel
Grosse Pointe Farms,MI
Summary
Flight Attendant with extensive expertise in customer satisfaction and safety, developed through years of dedicated service at American Airlines. Demonstrates strong situational awareness and multi tasking strength's, complimented by a history of enhancing tourism and hospitality experiences at Skydance Helicopter. Known for expanding private jet operations as well as showcasing a commitment to driving growth and community engagement.
Overview
24
24
years of professional experience
Work History
Visitor Experience Associate
Ford House
11.2023 - 08.2024
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Flight Attendant
American Airlines
01.2007 - 12.2014
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Tourism, Hospitality, Concierge
Skydance Helicopter
03.2002 - 11.2007
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Sales & Marketing Coordinator
Sky Safari
06.2000 - 12.2002
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company's position within the market.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Timeline
Visitor Experience Associate
Ford House
11.2023 - 08.2024
Flight Attendant
American Airlines
01.2007 - 12.2014
Tourism, Hospitality, Concierge
Skydance Helicopter
03.2002 - 11.2007
Sales & Marketing Coordinator
Sky Safari
06.2000 - 12.2002