ANTOINETTE WERTS

• Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
• Boosted Client Services team performance by implementing new process improvements and best practices.
• Collaborated closely with sales team to identify potential upselling opportunities based on client needs analysis.
• Increased client retention through proactive outreach efforts and regular follow-up communications.
• Optimized departmental processes by identifying areas for improvement and initiating appropriate action steps.
• Facilitated successful project implementation by coordinating resources and managing timelines efficiently.
• Streamlined communication for improved efficiency, actively collaborating with cross-functional teams.
• Served as primary point of contact for clients, maintaining open lines of communication and ensuring prompt resolution of inquiries.
• Contributed to increased department revenue by cultivating strong partnerships with both existing clients and prospective customers alike.
• Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.
• Provided exceptional customer support, consistently exceeding client expectations and resolving issues effectively.
• Demonstrated adaptability in handling diverse clientele from various industries, tailoring services according to unique requirements.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Enhanced team productivity, setting clear expectations, and providing ongoing feedback and support.
• Optimized workflow efficiency by analyzing current processes and identifying areas for improvement.
• Liaised with clients to provide status updates on accounts and projects.
• Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.

• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Documented customer interactions in internal database to maintain customer service history details.
• Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
• Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
• Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
• Boosted sales efficiency by streamlining processes and implementing new strategies.
• Initiated process improvements within order management systems for faster turnaround time on customer orders.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
• Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.
• Effective liaison between customers and internal departments.
• Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
• Streamlined customer support processes for increased efficiency and faster resolution times.
• Implemented CRM tools effectively to manage accounts efficiently while maintaining optimal organization.
• Assisted customers with sales needs such as inventory and shipping questions.
• Coordinated logistics efficiently to ensure timely delivery of products to customers worldwide.
• Assisted in the training of new hires, sharing best practices and fostering a supportive work environment.
• Served as a reliable point-of-contact between customers and internal teams including engineering, production, shipping.

• Collaborated with team to advance skills in preparation for product launch
• Completed extensive product knowledge training
• Understanding of multi stakeholders training in preparation to communicate product benefits to support role
• Participated in all training and development programs
• Achieved 90% or higher on disease state assessments

• Generated revenue by liaising between doctors and companies to sell products.
• Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
• Facilitated upselling by cultivating productive relationships with clients, including staff at doctor offices, clinics and surgical centers.
• Penetrated new territories, successfully establishing relationships with 950 accounts within seven months.
• Documented client interactions, sales and pitches delivered in CRM system.
• Prepared and delivered product presentations and answered questions about Trelegy COPD/Asthma to increase sales.
• Used consultative sales approach to understand and meet customer needs.
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.
• Implements and executes in a compliant manner messaging, marketing, and/or sales direction to achieve territory goals and objectives
• Maximized business by strategically planning and reviewing accounts in my territory (VA, WV, MD, TN, KY, GA, OH and whitespace)
• Works collaboratively with field representatives on shared accounts

• Provided constant support to customers about products, prices and technical issues.

• Maintained relationships with existing customers while continuously prospecting for new business.

• Consulted with customers to understand their desires and suggest the best products to meet their needs.

• Make a minimum of 1,200 outbound calls a month

• Meet minimum monthly individual revenue goal • Field incoming calls from Providers as needed

• Coach, inform and assist accounts with providing verbal and written education on all services and programs offered

• Verbally discuss marketing materials and ensure the offices needs are being met with our program

• Actively service assigned dental office accounts selling new or incremental marketing services

• Executes on strategic plan to grow assigned accounts

• Investigate, troubleshoots, and resolves account problems and issues; serves as a liaison between dental offices, network operations team, and tech department to reconcile problems and to maintain a high level of customer service

• Ensure that the data in CRM system (AgentSales Tool) accurately reflects account activity and sales opportunities

• Return account phone calls, voice mails, and emails within one business day

• Consulted with customers to understand their desires and suggest best products to meet their needs.
• Managed over 40 customer calls per day
• Responsible for engaging with customers (physicians, nurses, and clinic managers) promoting and educating products through inbound and outbound phone call presentations.
• Continually gain rapport with customers by utilizing professional communication skills.
• Routinely service and follow through with customers or product purchases and practices.
• Supports Vaccine Service Center by managing inbound call volume during times of increased demand.
• Supports product marketing projects.

• Meet and exceed sales quotas by generating sales from inbound calls.
• Follow-up with potential customers to see Comcast Business Services products or services.
• Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately.
• Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers.
• Consulted with customers to understand their desires and suggest the best products to meet their needs.

• Responsible for selling products, services, processing transactions, and activating cellular and satellite service for customers when appropriate.
• Ensure that all aspects of customers' needs are met and that every customer has a positive experience and referable experience.
• Track goals and objectives on a daily/weekly/monthly basis, exceeding sales targets by 55% per annum.
• Monitored the activities and performance of sales staff to immediately help with problems and maximize revenue.
• Developed optimal work schedules and delegated assignments to sales team members based on experience and strengths.

• Set objectives, oversaw progress, maintained schedules, and resolved issues.
• Managed the store when the Manager and Assistant Manager wasn't present.
• Ensured quality service by setting and implementing company protocols.
• Created a culture of continuous improvement, inspiring employees to take action to solve problems.