Antoinette Whaley

• Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
• Collaborated with vendors to negotiate pricing, securing better deals on high-quality products.
• Collaborated with the marketing team to create enticing promotional materials, generating interest in the concessions stand and its offerings.
• Coordinated concession team, food preparation, and storeroom operations.
• Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
• Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged teamwork and cooperation among staff members.
• Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
• Oversaw maintenance of equipment within the concessions stand, ensuring proper functionality during all events.
• Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
• Maintained a clean and sanitary concessions area by enforcing strict hygiene guidelines and regular cleaning schedules.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Provided exceptional customer service experiences by constantly monitoring staff interactions with patrons and offering constructive feedback when necessary.
• Addressed customer concerns promptly, providing solutions that met their needs while maintaining profitability for the business.

• Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
• Greeted guests, sat at tables and brought orders to assist front of house staff.
• Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
• Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
• Boosted employee morale and retention through effective communication and team-building activities.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Coordinated with catering staff to deliver food services for special events and functions.

Ordered all inventory , paired wines with entree specials for the day , wine tasting,

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Managed staff schedules and maintained adequate coverage for all shifts.