Antoinette Wilhelms
Battle Creek,MI
Summary
Professional, dedicated, and reliable candidate. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
System Lab Courier Coordinator
Bronson Laboratory
07.2014 - 06.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Resolved issues through active listening and open-ended questioning.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to staff to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 42 employees.
- Collaborated with team members to optimize routes and schedules, ensuring efficient use of resources.
- Contributed to a positive work environment by maintaining strong relationships with colleagues and supervisors.
Office Manager
Rudy's Construction
02.2007 - 09.2017
- Managed all aspects of administrative responsibilities.
- Created scope of work, project updates, and customer invoicing.
- Maintained financial records including accounts payable and receivable.
- Payroll processing.
Education
Associate of Applied Science - Medical Administrative Assistant
Kellogg Community College
Battle Creek, MI08.2019
Skills
- Critical Thinking
- Multi-tasking
- Problem solving
- Communication
- Listening
- Teamwork
- Organizational skills
- Attention to detail
- Time Management
Timeline
System Lab Courier Coordinator
Bronson Laboratory
07.2014 - 06.2024
Office Manager
Rudy's Construction
02.2007 - 09.2017
Associate of Applied Science - Medical Administrative Assistant
Kellogg Community College
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