Antoinette Williams

• On-call substitute teacher for local school district. Filled in for absent teachers. Experience in elementary and high school grade levels.
• Support Assistant.

• Verified client information by analyzing existing evidence on file.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Assured timely verification of insurance benefits.
• Maintained high QA scores.

ABAT Cert #11968

North Carolina

August 02, 2021 - July 01, 2023

Answered constant flow of customer calls regarding American Express credit cards. Questions and concerns were answered promptly and handled with appropriate manner. Any issues were addressed efficiently with courtesy and empathy.

Bookkeeper was final position with company. Responsibilities include office operations, human resource point of contact, record filing, and data communications. Processed payroll, and handled cash and deposits using proper accounting procedures and documentation.

Previous positions within company include customer service counter, cashier, assistant Front End Manager, and Front End Manager.