Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoinette Williams

Boston,TX

Summary

Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus.

Overview

21
21
years of professional experience

Work History

Training Coordinator

Octapharma Plasma Center
11.2021 - Current
  • Created and maintained detailed training records and reports for management review.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Worked with central management to identify, plan, align, and address training needs.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Verified training program compliance with applicable laws and regulations.
  • Provided coaching and mentoring to employees.
  • Developed and implemented successful onboarding program.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

Lead Medical Screener

Grifols Biomat USA
01.2016 - 11.2021
    • Obtained patient vitals such as height, weight and blood pressure.
    • Maintained clean, neat and properly sterilized work area.
    • Registered new and current donors and conducted series of screening procedures to determine suitability for donations.
    • Answered questions and provided appropriate assistance and communication to callers.
    • Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
    • Answered phone calls and provided new clients with required paperwork to initiate service.
    • Completed intake assessment forms and filed clients' charts.
    • Utilized finger sticks and screening equipment to check hematocrit and protein levels.

Shift Manager/Key Holder

Walgreens
03.2012 - 12.2015
    • Completed store opening and closing procedures.
    • Counted out cash drawers and balanced totals.
    • Trained and mentored new employees.
    • Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
    • Improved customer service by projecting friendly and knowledgeable attitude.
    • Received and counted money.
    • Opened inventory boxes and restocked shelves.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
    • Monitored and restricted access to keys to maintain store security.
    • Created employee schedules to align coverage with forecasted demands.
    • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
    • Educated staff on strategies for handling difficult customers and challenging situations.
    • Examined incoming inventory, merchandised shelves and prevented shrinkage.
    • Marked-down clearance items and relocated merchandise to proper store areas.
    • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
    • Oversaw team members on my shift.

Customer Service Manager

Walmart
01.2003 - 02.2010
    • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
    • Took ownership of customer issues and followed problems through to resolution.
    • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Dayton High School
Dayton, TX
05.1999

Skills

  • Video Conferencing
  • Online Training
  • New Hire Onboarding
  • Training Materials and Documentation
  • New Employee Orientation
  • Employee Performance Management System
  • Leadership Training
  • Presentations
  • Verbal and Written Communication
  • Employee Performance Reviews
  • Coaching and Development
  • Microsoft Outlook
  • Spreadsheets
  • Microsoft Excel
  • Multi-Line Phone Talent
  • Keyboarding
  • Data Review and Verification
  • Email Communication

Timeline

Training Coordinator

Octapharma Plasma Center
11.2021 - Current

Lead Medical Screener

Grifols Biomat USA
01.2016 - 11.2021

Shift Manager/Key Holder

Walgreens
03.2012 - 12.2015

Customer Service Manager

Walmart
01.2003 - 02.2010

High School Diploma -

Dayton High School

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Antoinette Williams