Antoinette Wintermyer
Lakewood,OH
Summary
Dynamic Account Manager with a proven track record at Citifinancial/OneMain Financial, excelling in client relationship management and account servicing. Leveraged customer service excellence and strategic account reviews to significantly enhance client satisfaction and retention. Skilled in contract negotiation and issue resolution, fostering long-term loyalty and driving revenue growth through effective relationship building and teamwork. Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Account Manager
Citifinancial/ OneMain Financial
06.2001 - 02.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained new employees on customer service, money handling and organizing strategies.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their financial goals.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through existing prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
High School Diploma -
Lakewood High
Lakewood, OHSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Client Relationship Management
- Customer Satisfaction
- Customer Relationships
- Issue Resolution
- Documentation And Reporting
- Contract Negotiation
- Account Servicing
- New account creation
Public Notary, Microsoft Suite, Excel, Word, Powerpoint, Lexus Nexus, Google Doc's
I have been a Public Notary since 2006. I have worked on many different software programs.
Notary Public
I have been a Notary Public since 2006.
Timeline
Account Manager
Citifinancial/ OneMain Financial
06.2001 - 02.2023
High School Diploma -
Lakewood High
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