ANTOINETTE ZAVALA
Ft. Pierce
Summary
Organized and detail-oriented with experience in customer service, event coordination, and managing creative projects. Known for being resourceful, juggling multiple tasks, and building strong relationships with clients and vendors. Passionate about keeping things running smoothly, whether it’s managing schedules, handling budgets, or helping clients with their needs.
Overview
26
26
years of professional experience
Work History
Showroom Assistant
Shades Gallery LLC
Port Saint Lucie
02.2024 - Current
- Kept the showroom looking great by stocking shelves, organizing displays, and maintaining a clean, welcoming space.
- Handled payments, calls, and emails while providing top-notch customer service.
- Welcomed and helped customers, building strong relationships for future business.
- Scheduled site visits and vendor meetings to keep projects on track.
- Tracked design choices, vendor info, and orders to ensure deadlines were met.
- Highly organized, able to multitask, and work well solo or with a team.
- Known for creativity, resourcefulness, and a keen eye for detail.
Wine Retail Associate
The Cellar Sip and Shop
Vero Beach
02.2023 - 12.2024
- Assisted customers with wine selections, offering recommendations, and product insights.
- Processed sales transactions efficiently using POS systems.
- Maintained an organized and welcoming shop, including both the front and back of the house.
- Led tastings, and supported in-store events and promotions.
- Built strong customer relationships through excellent service, and a passion for wine.
- I hold WSET Level 1 Certification and am currently studying for Level 2.
- Continuously expanding wine knowledge to provide the best customer experience.
Coordinator/ Buyer/ Dresser
01.2014 - 01.2021
- Managed daily operations of the department, including scheduling, inventory control, and budget tracking.
- Maintained and processed accounts receivable, accounts payable, petty cash, and financial records.
- Researched, sourced, and purchased set design elements, while negotiating competitive rental rates with suppliers to stay within budget.
- Assisted the decorator in preparing multiple sets, ensuring visual accuracy, atmospheric consistency, and continuity.
Personal Assistant
01.2006 - 01.2014
- Discreet and professional, ensuring clients' privacy and confidentiality at all times.
- Exceptionally organized, utilizing technology to manage schedules, appointments, and travel arrangements efficiently.
- Skilled in networking and coordinating with high-end service providers to meet clients' needs.
- Extensive experience working with high-profile celebrities in both personal and professional capacities.
- Adept at managing large events, high-profile meetings, and social gatherings.
- Strong communication skills, facilitating seamless coordination across teams and vendors.
- Experienced in interior decorating, childcare, personal errands, chauffeuring, and calendar management.
Waitress/Bartender
Greenstreet Café
Miami
01.2000 - 01.2005
- Provided excellent customer service in a fast-paced environment, making sure guests had a great experience.
- Took orders, served food and drinks, and made sure everything was delivered promptly and accurately.
- Mixed and served cocktails and beverages, keeping things fun and safe for all customers.
- Juggled a high volume of orders while keeping service smooth and efficient.
- Managed cash, processed payments, and balanced registers with attention to detail.
- Worked closely with team members to keep the restaurant clean, organized, and welcoming.
Skills
- Strong organizational skills
- Detail-oriented
- Critical thinker
- Strong research skills
- Bilingual
- Google Docs
- Microsoft Suite
References
Available upon request
Timeline
Showroom Assistant
Shades Gallery LLC
02.2024 - Current
Wine Retail Associate
The Cellar Sip and Shop
02.2023 - 12.2024
Coordinator/ Buyer/ Dresser
01.2014 - 01.2021
Personal Assistant
01.2006 - 01.2014
Waitress/Bartender
Greenstreet Café
01.2000 - 01.2005