Antoinette L. Nakatani
Hilo,Hawaii
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Knowledgeable in industry best practices and principles of construction management. Blends superb time management and organizational skills to drive group success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sewer Maintenance Supervisor II
County of Hawai`i - Wastewater Division
Hilo, HI
11.2022 - Current
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Recruited, hired, trained, mentored, coached, and evaluated, staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted daily meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and other actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Directed and supervised team of 12+ employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Streamlined workflow processes, reducing project completion times.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed budget for Division, ensuring all expenses stayed within allocated funds.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Highways Superintendent
County of Hawai'i - Dept of Public Works
Hilo, HI
12.2021 - 11.2022
- Plan and coordinate island-wide district operations and activities relating to construction, reconstruction, maintenance of streets, bridges, culverts, sidewalks.
- Reviewed operations and analyzed activity reports, recommend new and improved work methods and practices to increase efficiency.
- Prepare operational and special reports.
- Conduct investigative and handling of grievance's. resolve administrative problems islandwide.
- Assist with maintaining the safety program for the Division
- Perform other related duties as assigned.
- Review and approve records such as daily logs, time sheets, inspection reports, for each project.
- Conducted regular meetings with District Overseer's, to review progress and address any issues, concerns.
Superintendent/Project Manager/Engineering Support Specialist
County of Hawai`i - Wastewater Division
Hilo, HI
01.2007 - 12.2021
- Planned, managed and coordinated construction activities to ensure timely completion of projects.
- Developed strategies for cost control, scheduling, quality assurance and problem solving.
- Ensured that all subcontractors are in compliance with contract documents by conducting regular inspections of their workmanship.
- Conducted regular meetings with contractors, subcontractors, laborers to review progress and address any issues, concerns.
- Communicated effectively with clients regarding project status updates, budgeting concerns and timeline adjustments.
- Managed multiple projects simultaneously using effective resource planning techniques.
- Maintained accurate records such as daily logs, time sheets, inspection reports, for each project.
- Reviewed project proposals, estimates, schedules and contracts related to the project.
- Adhered strictly to company policies and procedures while overseeing operations at the site.
- Inspected construction sites regularly to detect potential safety hazards and ensure compliance with safety protocols.
- Assisted in preparing bids for new projects by analyzing blueprints, specifications and other documentation related to the project.
- Negotiated changes or modifications in contracts as needed during the course of a project.
- Resolved conflicts between contractors or between contractor and client efficiently and professionally.
- Established procedures for completing projects within specified budgets and timelines.
- Monitored work progress to ensure compliance with codes, safety regulations and quality standards.
- Provided technical advice for resolving design problems and construction issues.
- Attended and participated in progress and project meetings.
- Provided technical guidance and assistance in resolving day-to-day construction problems.
- Reviewed project blueprints and specifications to determine jobs needs.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Participated in the hiring of new employees.
- Reviewed prepared and approved construction progress payments.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Built and established strong partnerships with teams, vendors and contractors.
- Reviewed budget and contractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Prepared cost estimates for projects of varying sizes.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Drafted project schedules and updated as job progressed.
- Maintained good relations with employees, various County Departments, other governmental agencies, contractors, consultants, and community organizations.
Sr Acct Clerk
County of Hawai`i - Wastewater Division
Hilo, Hawaii
06.2000 - 01.2007
- Maintain and organize receivable accounting records for the Division; perform and supervise the review, posting, revision and summarizations of receivable records and statements; compiled data and prepared reports.
- Setup, verified and balanced sewer revenue accounts. Maintained and reconciled sewer billing accounts. Planned and coordinated the work required in the revenue accounting section of the Division.
- Assigned, trained and reviewed the work of others.
- Drafted operational guidelines; forms and other materials required to upgrade and convert to a computerized utility billing system.
- Managed and maintained the sewer connection compliance program; assisted Division engineers with scheduling of sewer collection system inspections.
- Assisted the Accountant I with the preparation of budget revenue estimates as assigned.
Storekeeper
County of Hawai`i - Wastewater Division
Hilo, HI
09.1993 - 06.2000
- Received, stored and issued parts, equipment, supplies and tools.
- Prepared requisitions for purchase of Division needs; followed and abide with all procurement rules and regulations; worked directly with the Accountant to ensure expenditures were posted to the proper accounts; review statement of accounts for correctness.
- Set up and maintained storekeeping system and procedures.
- Performed all clerical needs for the Division as assigned.
- Performed on-site assistance to superintendent and supervisors during emergency and schedule repair to equipment and facilities.
Education
High School Diploma -
St Joseph High School
Hilo05-1982
Skills
- Operations Management
- Inventory Control
- Contract Management
- Goal-Oriented
- Project Management
- Effective Communication
- Reliability
- Time Management
- Professionalism
- Attention to Detail
- Task Prioritization
- Problem-Solving
Certification
- Project Management Fundamentals *24 PDU's earned *Hawaii Community College Office of Continuing Education and Training
- ATTSA - Supervisory Training *State of Hawaii - DOT Training
- NASSCO Certified - PACP/LACP/MACP *License No. P0040245-112022
- O&M of Wastewater Collections Systems *Sacramento State - Office of Water Programs
Timeline
Sewer Maintenance Supervisor II
County of Hawai`i - Wastewater Division
11.2022 - Current
Highways Superintendent
County of Hawai'i - Dept of Public Works
12.2021 - 11.2022
Superintendent/Project Manager/Engineering Support Specialist
County of Hawai`i - Wastewater Division
01.2007 - 12.2021
Sr Acct Clerk
County of Hawai`i - Wastewater Division
06.2000 - 01.2007
Storekeeper
County of Hawai`i - Wastewater Division
09.1993 - 06.2000
High School Diploma -
St Joseph High School
- Project Management Fundamentals *24 PDU's earned *Hawaii Community College Office of Continuing Education and Training
- ATTSA - Supervisory Training *State of Hawaii - DOT Training
- NASSCO Certified - PACP/LACP/MACP *License No. P0040245-112022
- O&M of Wastewater Collections Systems *Sacramento State - Office of Water Programs
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