Antoinette M. Herrin
Cleveland Heights,OH
Summary
Dynamic Energy Consultant with expertise in energy market analysis, contract negotiation, and customer relationship management. Proven track record of securing optimal pricing for clients and enhancing team performance through innovative solutions.
Overview
18
18
years of professional experience
Work History
Senior Energy Consultant-Broker
Integrity Energy
Cleveland, OH
09.2015 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed renewal processes for client contracts and agreements.
- Managed customer inquiries and resolved issues efficiently and professionally.
- Provided product knowledge to assist customers in making informed decisions.
- Negotiated contracts with suppliers to secure optimal pricing for clients.
- Analyzed energy market trends to inform client decisions on energy procurement.
- Developed strong relationships with clients to understand their energy needs.
- Conducted thorough research on energy providers and available services.
- Analyzed market trends to provide strategic insights for decision-making.
- Developed and maintained strong relationships with utility providers.
- Coordinated client communications to ensure clarity and transparency.
- Ensured compliance with all applicable laws, regulations, policies, standards, procedures. related to energy procurement activities.
- Drafted reports summarizing energy usage data, cost savings measures, and other relevant information.
- Researched new products, technologies, and services related to energy management systems.
- Monitored changes in the energy markets and kept up-to-date on industry trends.
- Built positive and productive customer connections to drive consistent sales.
- Processed applications from new customers quickly and efficiently ensuring a smooth onboarding experience.
- Responded promptly to customer inquiries regarding their electricity or natural gas accounts.
- Assisted with training new personnel when needed.
- Identified training needs of sales and service team members, developed plans for improvement and conducted training sessions as needed.
Lead Verifier
Global Readers
Westlake , OH
01.2012 - 03.2014
- Reviewed documents for accuracy and compliance with company standards.
- Verified customer submissions to ensure completeness and correctness.
- Verified accuracy of customer information by collecting and inputting data into system.
- Monitored ongoing projects to ensure timely completion of verification tasks.
- Developed effective strategies for improving quality control processes related to verification tasks.
- Implemented new verification methods that improved efficiency while maintaining accuracy levels.
Senior Collector
Prompt Recovery Services
Twinsburg, Ohio
02.2008 - 01.2012
- Managed collections for outstanding accounts using company software.
- Developed strategies to improve recovery rates and reduce delinquent accounts.
- Trained junior collectors on best practices and effective communication techniques.
- Conducted negotiations to secure timely payments from delinquent accounts.
- Oversaw daily operations of the collections team and workflow processes.
- Performed detailed audits of customer accounts in order to verify accuracy of information before initiating any collection activity.
- Assisted customers experiencing financial hardship by providing resources that may help them manage their debts more effectively.
- Researched customer credit histories to make informed decisions regarding the collection process.
Education
Mental Health Counseling
Kent State University
Twinsburg, OHSome College (No Degree) - Medical Assistant
Remington College
Maple Heights, OHSkills
- Energy market analysis
- Contract negotiation
- Energy procurement
- Customer relationship management
- Energy compliance
- Oracle utilities software
- Problem solving
- Persuasive skills
- Negotiation skills
- Customer service and building strong rapport
- Data Entry
- Math
Accomplishments
Top Representative of Company ending in 12-25
Timeline
Senior Energy Consultant-Broker
Integrity Energy
09.2015 - 12.2025
Lead Verifier
Global Readers
01.2012 - 03.2014
Senior Collector
Prompt Recovery Services
02.2008 - 01.2012
Mental Health Counseling
Kent State University
Some College (No Degree) - Medical Assistant
Remington College