Antoinette M. Joyner
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Customer Service Specialist
Manpower/Arlington County Inspection Services CPHD
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assist callers with website questions, system error, password reset, documentation submission/upload assistance, how to print permits, pay fees in the Accela Portal and directing to technical support.
- Perform duties as Customer Service Representative (CSR) both in-person or answering multi-telephone lines for Arlington County residents including applying for Residential, Commercial, and various Trade Permits, scheduling/canceling inspections, provide callers their assigned inspector once scheduled, permit status updates, rejections notifications and resubmissions procedure.
Data Entry Specialist
A1Fed
02.2023 - 04.2023
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input and posting.
- Reviewed assigned projects and updated client correspondence files and database information to maintain accurate records.
- Reviewed the cleaned data and updating quality control forms to ensure that the reviewed data is clean and updated.
- Fema is migrating grants data from EMMIE to the Grants Manager and Grants Portal tool (FAC-TRAX) and has contracted with A1FED to clean the transferred data.
Business Office - Accounts Receivable & Payable
Manpower/Grand Oaks Assisted Living
05.2022 - 09.2022
- Conducted Weekly Covid Agency meetings to obtain important information.
- Monitored and submitted weekly Coronavirus Vaccination Tracker for Grand Oaks to Department of Health (DOH) for all staff, agency personnel and residents in the community.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Processed monthly billing adding additional charges such as Long-Term Care to insurance company while resolving financial and paperwork discrepancies.
- Maximized building safety and maintenance processing service request in TELS system.
- Coordinated with vendors and suppliers to Purchase Order into the John Hopkins SAP system to facilitate timely payments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Processed monthly billing, entered unpaid invoices, PO's for general entry for Month-End Closing.
- Performed duties as the lead Wellness Coordinator for Nursing Office between families, staff and agencies. Updated residents files, scheduled appointments, coordinate transportation, managed multiply departmental calendars.
Customer Service Center Representative
Manpower/Arlington County, DES
06.2020 - 04.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
- Investigated and resolved customer inquiries and complaints quickly.
- Assigned to Covid-19 CARES Team to explain, register and apply approved Federal Grant Funding to eligible Arlington County Commercial and Residential applicants.
- Processed payment arrangements for qualifying accounts and produced term agreement forms to residents for signature.
Office Assistant
Guidepost Solutions, LLC
12.2019 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Liaison for office and property management company to assure staff have adequate security access, company cell phone, laptops and IT access and security clearance when needed.
- Distributed request to Project Managers and Executive Team using company PowerBI Conflict Check system prior to beginning work with potential Clients and Projects.
- Processed weekly timesheets and expense reports for staff using project Jovaco accounting system with a 90% accuracy in a timely manner.
- Assisted New Hire employees with HR questions and IT support for the Washington, DC Office.
- Scheduled meetings, conference rooms, ordered lunch and transportation for the team when requested.
Loan Servicing Specialist
The National Capital Bank Of Washington
10.2013 - 12.2019
- Distribute previous day reports and take action on items in order to settle to General Ledger
- Upload new loans into the AS400 system
- Process mortgage, personal and credit card payments daily
- Mail delinquent notices, Monthly Statements as well as issue 1098's and 1099's to customers
- Process any Levy's, Child Support or Garnishment request approved by the Court Appointed Government/Agency as it relates to customer questions regarding Account Balances, Loans and assist customers with regaining online access and inquiries
- Complete all payoff request, and mail completion letter and stamped note, deed of trust documentation by certified mail
- Maintain current UCC filing documentation and insurance records for all loans
- Maintain onsite and offsite filing system
- Serves a back receptionist
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reviewed and validated details of loan applications and closing documentation.
Lockbox Processing Specialist
The National Capital Bank Of Washington
01.2012 - 10.2013
- Respond to client inquiries that will complement the Banks image by exhibiting a high level of integrity.
- Processed incoming cash for deposit and ACH's for client accounts into the Citation and Imis Software.
- Served as backup receptionist and establish professional relationship with our customers.
- Uploaded client information daily for client retrieval.
- Tracked and prepared data for monthly reports and billing purposes.
- Evaluated departmental procedures and recommend appropriate adjustments to better service our customers.
- Received, distributed departmental and outgoing mail or packages.
Senior Accounting Clerk
National Association of Social Workers
01.2008 - 06.2011
- Provided administrative support, ordered and distributed office supplies to accounting department.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Prepared invoices, processed payments and update membership records.
- Researched and processed member refunds
- Prepared bank deposits, general ledger postings and statements.
- Downloaded online lockbox information and processed cash receipt in Imis system
- Reconciled both monthly and daily bank reconciliation for various accounts using
- Maintained Accounts Receivable journal entries and other monthly reports for distribution
- Maintained accounting records and other membership records in accounting filing room
- Tracked invoices distributed for managers approval for processing
Accounting Assistant
Accountemps/ National Cooperative Bank
07.2007 - 12.2007
- Processed cash balancing for both the daily work and SBA
- Maintained account accuracy by reviewing and reconciling accounts daily and monthly for various accounts.
- Preserved Accounts Payable vendor filing system
- Maintained vendor W-9 files
- Maintained clean and organized files by keeping accounts payable records, journal entries and check register up-to-date.
Administrative Assistant
Vornado/Charles E. Smith Commercial Realty
03.2004 - 08.2006
- Provided administrative support to the Director and 5 Project Managers of the Construction Management Department.
- Answered multi-telephone lines, assisted and resolved customer inquiries.
- Coded, tracked and processed invoices in the Bizflow software for manager's approval for department in a timely manner.
- Scheduled office meetings and client appointments for staff teams.
- Prepared contracts and proposals for clients review and signature.
- Maintained files for tenant's and contractor's by updating information.
- Maintained Contractor's List, Certificate's of Insurance and Business License's.
- Ordered supplies for departmental staff
- Reserved conference rooms for meetings and teleconference calls, greeted and announced visitors in a professional and friendly manner.
- Processed and completed timesheets for Development Department.
- Managed paper and electronic contracts for projects by routing various documents by carrier, taking messages and managing incoming and outgoing mail.
Finance Staff Assistant
Vornado/Charles E. Smith Commercial Realty
06.2001 - 01.2004
- Served as liaison between company/tenant relation for the Lease Administration Department
- Maintained tenant files by filing and updating information
- Prepared invoices and check request for processing for the Lease Administration Department
- Prepared bank reconciliation for various properties
- Coded and input tenants billing into accounting software for over 30 properties
- Maintained and tracked copier meter usage department
- Maintained and prepared monthly gross sales reports for all retail tenants
- Ordered supplies for office staff
- Entered journal entries for Tenant/PMI monthly payments and Fixed Assets into AS/400 System
Finance Department Assistant
Capital Community Health Plan
11.1999 - 06.2001
- Maintained and prepared monthly and yearly financial reports.
- Prepared invoices and establishes appropriate codes for the tracking of revenue to designated project with the accounting software.
- Served in office manager capacity and receptionist
- Acted as liaison between company and Hospital/Provider relation.
- Maintained vendor files by filing checks and backup documentation on a monthly basis.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Administrative Assistant/Receptionist
Ecology & Environment, Inc
08.1998 - 11.1999
- Maintained and prepared monthly and yearly financial reports.
- Entered accounts payable information to the accounting software, ensuring the accuracy of data entry and integrity of invoice payments.
- Prepared invoices and establishes appropriate codes for the tracking of revenue to the designated project with the accounting software.
- Served as backup in all areas of administration and maintained the NT server/Vax system and assisted staff on any hardware/software related support issues.
- Maintained vendor files by filing checks and backup documentation on a monthly basis.
- Dispensed petty cash in response to routine requests and balanced the petty cash on a regular basis.
- Sorted, distributed and tracked office mail/shipments and postage meter.
- Served as backup receptionist and ordered supplies for office staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Customer Service Representative/Research Assistant
Georgetown Publishing House
09.1997 - 08.1998
- Maintained upscale production and monitor quality assurance.
- Trained new personnel regarding company operations, policies and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked incoming orders of information; i.e., membership publications subscriptions, tapes, and other similar information.
- Maintained and processed accounts receivable and cash receipts information.
- Answered incoming calls in a professional, courteous and friendly manner while obtaining sufficient information to help trouble shoot customer issues.
Customer Service Representative
The National Institute Of Business Management
08.1996 - 08.1997
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained data management and administrative tasks for client accounts.
- Entered all data and processed statistical information for client records, responsible for mail distribution.
- Initiated correspondence to customers and assisted in substituting for corporate receptionist.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Administrative Technician Continuing Education -
University of The District of Columbia
Washington, DCCertification - Accounting Fundamental
University District of Columbia- Community College
Washington, DCCovid-19 Contact Tracing Training
Coursera
OnlineHigh School Diploma -
Eastern Senior High
Washington, DCOffice Administrative Assistant - Office, Administrative Assistant
Applied Career Training Institute
Rosslyn, VASkills
- COMPUTER SKILLS:
- Accounts Payable and Accounts Receivable
- Accounting and Bookkeeping - AR/AP
- Monthly Closing
- Office Support
- Remote Conferencing
- Travel Coordination
- Office Equipment
- Timekeeper
- Records Management Systems
- Data Review and Verification
- Trained in 10-Key
- Administrative Support
- Processing Documents
- Invoice Processing
- Microsoft Office - Excel, Word, Outlook, Powerpoint, PowerBI
- Various Accounting Software - Bizflow, JD Edwards, Peoplesoft, Lawson, Strategy, Imis, The Financial Edge, Accela, OnBase, Citation
- Typing 65 wpm
- Word processing
Timeline
Data Entry Specialist
A1Fed
02.2023 - 04.2023
Customer Service Specialist
Manpower/Arlington County Inspection Services CPHD
09.2022 - Current
Business Office - Accounts Receivable & Payable
Manpower/Grand Oaks Assisted Living
05.2022 - 09.2022
Customer Service Center Representative
Manpower/Arlington County, DES
06.2020 - 04.2022
Office Assistant
Guidepost Solutions, LLC
12.2019 - 03.2020
Loan Servicing Specialist
The National Capital Bank Of Washington
10.2013 - 12.2019
Lockbox Processing Specialist
The National Capital Bank Of Washington
01.2012 - 10.2013
Senior Accounting Clerk
National Association of Social Workers
01.2008 - 06.2011
Accounting Assistant
Accountemps/ National Cooperative Bank
07.2007 - 12.2007
Administrative Assistant
Vornado/Charles E. Smith Commercial Realty
03.2004 - 08.2006
Finance Staff Assistant
Vornado/Charles E. Smith Commercial Realty
06.2001 - 01.2004
Finance Department Assistant
Capital Community Health Plan
11.1999 - 06.2001
Administrative Assistant/Receptionist
Ecology & Environment, Inc
08.1998 - 11.1999
Customer Service Representative/Research Assistant
Georgetown Publishing House
09.1997 - 08.1998
Customer Service Representative
The National Institute Of Business Management
08.1996 - 08.1997
Administrative Technician Continuing Education -
University of The District of Columbia
Certification - Accounting Fundamental
University District of Columbia- Community College
Covid-19 Contact Tracing Training
Coursera
High School Diploma -
Eastern Senior High
Office Administrative Assistant - Office, Administrative Assistant
Applied Career Training Institute
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