Antoinette McGurgan
HR Generalist
Eastpointe,MI
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
13
13
years of professional experience
Work History
Assistant Customer Service Manager
Nino Salvaggio
11.2023 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Established team priorities, maintained schedules and monitored performance.
Recruitment Specialist
MCM Staffing
06.2023 - 11.2023
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and monitored employee recognition programs.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Assisted with writing job postings and job descriptions for boards.
- Facilitated successful hiring events, leading to numerous hires from diverse industries and backgrounds.
- Advocated for staff members, helping to identify and resolve conflicts.
Human Resource Generalist/HR Recruiter
Sentech Services
07.2021 - 06.2023
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
Implementation Specialist/ Coaching Specialist
Infinity Contact
01.2019 - 06.2021
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Documented specialized data and requirements to address business demands.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
Operations Manager/ Human Resource Generalist
Estate Information Services
01.2017 - 12.2018
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Devised processes to boost long-term business success and increase profit levels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Vice President of Training and Account Executives
Estate Information Services
02.2015 - 12.2017
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Cultivated company-wide culture of innovation and collaboration.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Launched successful recruitment campaigns targeting top-tier talent, resulting in improved workforce quality.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Executive Administrative Assistant
Estate Information Services
03.2013 - 02.2015
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Handled confidential and sensitive information with discretion and tact.
- Implemented updated policies and practices for organization and monitored effect.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Created and managed office systems to efficiently deal with documentation.
- Wrote reports, executive summaries and newsletters.
- Scheduled appointments and handled calenders for senior leadership.
- Used advanced software to prepare documents, reports, and presentations.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Account Executive
Estate Information Services
09.2011 - 03.2013
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Implemented CRM software effectively for better tracking of leads, customer interactions, and sales progressions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily and weekly sales reporting using assigned tools.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
Skills
Timeline
Assistant Customer Service Manager
Nino Salvaggio
11.2023 - Current
Recruitment Specialist
MCM Staffing
06.2023 - 11.2023
Human Resource Generalist/HR Recruiter
Sentech Services
07.2021 - 06.2023
Implementation Specialist/ Coaching Specialist
Infinity Contact
01.2019 - 06.2021
Operations Manager/ Human Resource Generalist
Estate Information Services
01.2017 - 12.2018
Vice President of Training and Account Executives
Estate Information Services
02.2015 - 12.2017
Executive Administrative Assistant
Estate Information Services
03.2013 - 02.2015
Account Executive
Estate Information Services
09.2011 - 03.2013
Master of Science - Human Resources Management
Southern New Hampshire University
05.2001 -
MBA - Marketing
Baker College
05.2001 -
Bachelor of Science - Digital Media
Baker College
05.2001 -
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH 05.2001 -
MBA - Marketing
Baker College
Flint, MI 05.2001 -
Bachelor of Science - Digital Media
Baker College
Flint, MI 05.2001 -
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