ANTOINETTE R. ALLEN, LMSW
Seymour,CT
Summary
A highly motivated, knowledgeable individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A clinician who is successful at establishing treatment plans, assessing progress, and continuously learning about conditions by completing training. Offering several years of related experience.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Clinical Social Worker
Strategic Resolutions, LLC
New Haven , CT
10.2023 - Current
- Met regularly with supervisors to discuss case management strategies and clinical updates.
- Educated clients about available resources and services in the community.
- Assisted clients with developing life skills such as budgeting, problem-solving, and parenting skills.
- Provided crisis intervention and short-term counseling to clients.
- Maintained accurate records of client progress and interventions provided.
- Conducted assessments to evaluate client functioning in various areas such as mental health, substance abuse, and family dynamics.
- Coordinated psychosocial assessments, treatment plans, and progress notes.
- Maintained confidential case documentation.
- Diagnosed disorders according to DSM-IV criteria and used ICD-10 codes for documentation.
- Wrote timely and accurate case notes to inform follow-up for effective, successful case management.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Adjusted treatment plans with current interventions and progress updates.
Clinician
Recovery Network of Programs
Bridgeport, CT
12.2023 - Current
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Attended professional development workshops and seminars related to clinical practice areas such as trauma-informed care or evidence-based practices.
- Maintained accurate client records and documentation according to agency policy and procedures.
- Actively participated in supervision sessions with the Program Director or Clinical Supervisor regularly.
- Conducted initial assessments, including mental status exams, to determine the appropriate level of care for clients.
- Developed and implemented individualized treatment plans to meet the needs of clients.
- Utilized evidence-based treatments such as Cognitive Behavioral Therapy or Dialectical Behavior Therapy.
- Coordinated referrals with external providers when needed for additional services.
- Assessed patient symptoms, histories, current concerns, and responses to develop clear picture of current health.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
Clinician
Courage Counseling Center, LLC
Starford, CT
11.2023 - Current
- Attended professional development workshops and seminars related to clinical practice areas such as trauma-informed care or evidence-based practices.
- Provided crisis intervention services promptly to ensure the safety of clients.
- Maintained accurate client records and documentation according to agency policy and procedures.
- Conducted initial assessments, including mental status exams, to determine the appropriate level of care for clients.
- Monitored client progress through regular follow-up meetings or phone calls.
- Advised individuals regarding lifestyle changes and stress reduction techniques.
- Utilized evidence-based treatments such as Cognitive Behavioral Therapy.
- Educated patients on symptoms, root issues, and appropriate treatment expectations.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
- Diagnosed disorders according to DSM-IV criteria and used ICD-10 codes for documentation.
Corrections Officer
Cheshire Correctional Institution
Cheshire, CT
11.2022 - Current
- Maintains day-to-day care and custody of approximately 1200 inmates, provides security, and maintains order on and off the correctional facility property
- Interface with inmates who display varied behavioral issues and mental health conditions, requiring an ability to handle a variety of situations, recently recruited for Union Stewardship to represent co-workers with work-related issues, revised the package policy in response to issues generated with previous policy guidelines regarding package receipt for inmates, aiding in inmate's ability to receive outside packages while increasing security on all packages routed through the mail system, crisis intervention, and monitor medication distribution to inmates, Provides training regularly for new cadets arriving to the facility, allowing cadets to shadow experienced officers, aiding in the ability of cadets to grasp job concepts quicker and increasing the safety of all staff
- Mediation between inmates, de-escalation of physical altercations, Managed inmate personal property for four years, creating an internal tracking system, and implemented a 30-day clothing pick-up process to avoid disposal of inmate property, which decreased property theft and disposal, Special projects such as gang-related research, Certified as a hearing officer for disciplinary reports
- T.R.U.E Program a therapeutic space inside the prison system for young men to develop their sense of self and a personal-life-plan outside the negative influences of the general prison environment. Through programs, mentorship, staff and family support. The TRUE Program encourages young men to be truthful, respectful, understanding and elevate self, families and community
Crisis Intervention Clinician
Wellmore Behavioral Health
Waterbury, CT
01.2022 - Current
- The Crisis Intervention Clinician is responsible for direct services with children, adolescents, and their families including but not limited to evaluation/assessment; home & and community-based services; outreach; case and care management; individual and family and brief intensive therapies; crisis intervention; record keeping; as well as collaboration with other professionals, team members and related community services (including consultation and/or community and/or school placements)
- The Crisis Intervention Clinician assists in the development and implementation of Emergency Mobile Psychiatric Services
- The Clinician is assigned to carry a work cell phone and responds to all calls for assistance either by telephone or in-person primarily during agency business hours, although overnights, weekends, and/or holidays may be assigned
- Clinicians implement treatment plans (primarily crisis stabilization plans) that may include psychotherapy and clinically required support services including but not limited to translation, transportation, advocacy, and linkage to other needed services
- Clinician provides community-based outreach and treatment services as defined by the treatment plan and/or client needs, in a variety of settings including but not limited to: agency office sites, client homes, schools, emergency rooms, shelters, police stations, etc
- The clinician maintains contact and provides follow-up with families requiring this service
- This may include daily home visits and home-based therapies
Corrections Officer
New Haven Community Correctional Center
New Haven, CT
01.2022 - 11.2022
- Maintains day-to-day care and custody of inmates, provides security, and maintains order on and off the correctional facility property
- Interface with inmates who display varied behavioral issues and mental health conditions, requiring the ability to handle a variety of situations
- Crisis intervention, and monitor medication distribution to inmates
- Provides training on a regular basis for new cadets arriving at the facility, allowing cadets to shadow experienced officers, aiding in the ability of cadets to grasp job concepts quicker, and increasing the safety of all staff
- Mediation between inmates, de-escalation of physical altercations, monitored feedings for units, and running recreations according to policy
- Tour the unit according to facility policy
- Health Care Services according to policy
- Priorities and manage daily workload, handle daily different behavior patterns and personalities of inmates, Assist supervisor with unstable inmates.
Residential Support Counselor
The Recovery Network of Programs, Inc
Shelton, CT
02.2019 - 01.2022
- Utilize appropriate methods of effective monitoring and documentation in regard to medication management, and safety/security checks of the building, laundry facility, office, and bathrooms
- Document significant medical, psychological, and social issues in consumer charts and document ongoing monitoring during shifts when significant issues arise
- Record adjustments and progress with regard to finances, employment, food, clothing, housing, physical, substance abuse, trauma, and mental health well-being
- Take random urine screens and breathalyzers, as clients return to the building
- Communicate with an on-call person as necessary if/when crises arise and submit incident reports in a timely manner
- Acknowledge and document all behavior(s) on the part of any person that is considered inappropriate or a cause for concern
- Attempt to redirect any person in a respectful and appropriate manner as needed and offer supportive counseling as deemed necessary
- Utilize crisis intervention techniques & and contingency plans whenever necessary
- Based on the need and staff assessment
- Advocate on behalf of consumers in receiving required services as necessary
- Collaborate with other community service providers
- Assume all other appropriate duties as deemed necessary by management.
Corrections Officer
Garner Mental Health Correctional Institution
Newtown, CT
01.2016 - 01.2021
- Maintain day-to-day care and custody of approximately 650 inmates
- Supervise and monitor behaviors and day-to-day activity of mental health inmates, supervise feeding and medication passes of inmates to ensure inmates are stable, crisis intervention, monitor Psychiatric Intervention Cell (PIC) to prevent self-harm, observe Behavioral Observation Cell (BOS) to monitor inmate behavior for escalation of symptoms
- Interface with lower functioning inmates who display varied behavioral issues and mental health conditions, requiring the ability to handle a variety of situations, follow all policies and procedures of the Department of Correction and Correctional Management Health Care, Prioritize and manage daily workload, handle daily different behavior patterns and personalities of inmates, Assist supervisor with unstable inmates.
Community Support Assistant Case Manager
Continuum of Care
New Haven, CT
01.2016 - 01.2017
- Provides comprehensive community-based residential and support services to adults with mental illness, and co-occurring disorders
- Provides hands-on, intensive skill-building interventions and support to enrich and achieve an overall level of independence and well-being
- Provide transportation and assist in providing hands-on instruction with life-skill development.
Direct Care Worker Case Manager
Change Inc
Middletown, CT
01.2016 - 01.2017
- Provide support both in-home and in other community settings to individuals with diagnosed mental illness with the ultimate goal of restoring the participant's ability to independently function and participate in social, interpersonal, family, or community activities
- Teach and assist the client to accomplish daily individual recovery plan goals (60%) such as Assist with meal planning and preparation, shopping, housekeeping, laundry, bill paying and other basic household tasks, encourage the client to become engaged in the community, family, social and recreation activities, remind the client to take prescribed medications, avoid risky behaviors (e.g./
- Smoking, unsafe activities, criminal activities, etc.…), Using own car or public transportation, accompany the client to medical/health appointments or various social activities as outlined in the recovery plan, Establish and maintain a helpful, supportive, companionship relationship with the participant through effective communication
- Maintain certain daily activity and profess reports and communicate progress to immediate supervisor and other agency representatives.
Social Worker Intern
Correctional Managed Health Care
Farmington, CT
01.2014 - 01.2015
- Provided social service counseling and guidance to facilitate the maximum function and coping capacity of correctional inmates with chemical dependency and mental health conditions
- Applied and implemented bio-psychosocial model practices and solution-focused approach to help inmates resolve issues, performed face-to-face chemical dependency and mental health assessments, implemented bio-psychosocial and psychological assessment tools to assess the extent of treatment needs, developed treatment plans conducive to individual circumstances, identified and provided crisis intervention support to inmates who displayed characteristics behaviors and who had exhausted their coping skills, leading to referral to psychiatric services, collaborated and worked closely with an interdisciplinary team of medical professionals to provide comprehensive services
- Referred inmates based on assessment analysis and resources available to alcohol and substance abuse counseling groups, increasing chances of success while incarcerated.
Case Manager Intern
Family & Children's Agency
Norwalk, CT
01.2010 - 01.2011
- Familiar with bio-psychosocial model principles to children and families seeking assistance with a variety of issues affecting home life
- Managed Minority Mentors recruitment program, screening youth volunteers between ages 17 to adult ages to serve as mentors of middle school children, Assessed new families and youth seeking a variety of counseling services, aiding in referral to community resources as well as other comprehensive intervention programs such as home visits, individual and family counseling, and group counseling programs, Performed intervention services with high-risk youth, engaging client's teachers and other education staff as well as parents and family members to identify holistic approaches to changing behavior and addressing stressors causing high-risk behavior, Conducted home visits in a variety of areas such as support for single mothers, substance abuse, ADL's, guidance, self-care
- Designing methods to prioritize tasks at home, time management, and exploring stress relieving methods and recognizing stress triggers, assisting clients seeking assistance for stress-related issues
- Guidance development for family structure
Account Manager Leader
Pitney Bowes Credit Corporation
Shelton, CT
01.1990 - 01.2004
- Managed late-stage delinquent accounts with an 85% collected success rate, Achieved departmental stretch goals for a Loss Target of $10.9 Million for the year, Coach junior collectors on early-stage delinquency techniques and effectiveness, Led advocate for Process Improvement within the department, Managed day-to-day process; Performed peer evaluations offering constructive feedback as needed, Responsible for monthly and weekly reporting, Ensured departmental compliance with Corporate Policies, Instrumental in developing from the "ground up" a new collection function within a Pitney Bowes Business Unit, played a lead role in implementing Pay-by-phone collection procedure and system, Worked closely with Executive Management to negotiate a resolution for sensitive accounts, Responsible for research regarding any billing issues, Assisted in the development of Parent Company and Business Unit relationships, Served as an assistant to the Manager for any employee-related issues
Team Leader, Collector Express Lease
Pitney Bowes Credit Corporation
Shelton, CT
01.1995 - 01.2002
- Supervised a staff of 14 representatives, Monitored telephone calls to ensure compliance with the standard of excellence for courtesy and timeliness, Performed evaluations; assisted in developing new policies and procedures to ensure the department ran smoothly, Handled all escalated calls also handled "Office of the President complaints", Used interpersonal and persuasive skills to collect accounts, Negotiated payments agreements for facilitate collections, Negotiated buy-outs on lease agreements with customers, to minimize losses to the company, Maintained an average of 75% rate on collected accounts
Corrections Officer
Bridgeport Community Correctional Center
Bridgeport, CT
01.2004
- Maintains day-to-day care and custody of approximately 1200 inmates, provides security, and maintains order on and off the correctional facility property
- Interface with inmates who display varied behavioral issues and mental health conditions, requiring an ability to handle a variety of situations, recently recruited for Union Stewardship to represent co-workers with work-related issues, revised the package policy in response to issues generated with previous policy guidelines regarding package receipt for inmates, aiding in inmate's ability to receive outside packages while increasing security on all packages routed through the mail system, crisis intervention, and monitor medication distribution to inmates, Provides training on a regular basis for new cadets arriving to the facility, allowing cadets to shadow experienced officers, aiding in the ability of cadets to grasp job concepts quicker and increasing the safety of all staff
- Mediation between inmates, de-escalation of physical altercations, Managed inmate personal property for four years, creating an internal tracking system, and implemented a 30-day clothing pick-up process to avoid disposal of inmate property, which decreased property theft and disposal, Special projects such as gang-related research, Certified as a hearing officer for disciplinary reports
Education
Master of Social Work -
NEW YORK UNIVERSITY
01.2015
Bachelor of Science Business -
ALBERTUS MAGNUS
01.2003
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Internet Competent
- Problem-solving orient
- Knowledge of the reciprocal relationship between individuals and their social, economic, and cultural environment
- Human social behavior
- Considerable interpersonal skills
- Culturally competent
- Time management
- New client assessments
- Cognitive behavior therapy
- Strengths-based practices
- Individual Therapy
- Crisis Intervention
- Treatment Plans
- Assessment skills
- Substance Abuse Counseling
- Coping mechanisms
- Psychosocial Assessments
- HIPAA Regulations
- Recordkeeping and documentation
- Intervention strategies
- Updating treatment plans
- Motivational Interviewing
- Conflict de-escalation
- Clinical Assessments
- Problem-Solving
- Teamwork and Collaboration
- Client Needs Assessment
Affiliations
Zeta Phi Beta Sorority, Inc. 2017
Credit repair specialist
Specialprograms
- Bridgeport Community Correctional Center - Scared Straight
- Garner Correctional Institution - Turning Point
Qualifications Summary
Counseled youth, families, and inmates to improve the quality of life and well-being of each demographic through intervention, and direct practice by implementing relative and modern theories, such as Cognitive Behavioral Theory (CBT) Solution Focused, motivational interviewing, bio-psychosocial, and psychological tools and assessments., Researched exhaustive community and in-house services available to clients, following the development of treatment and care plans, referred clients to additional resources, intended to address bio-psychosocial areas of treatment. Worked closely with interdisciplinary teams of medical and community staff to provide resources., Microsoft Office (Word, PowerPoint, Excel) Internet Competent, Problem-solving orient. Knowledge of the reciprocal relationship between individuals and their social, economic, and cultural environment, human social behavior, Considerable interpersonal skills, culturally competent, time management, interviewing techniques
Certification
LMSW
Asam Certified
Trauma-Informed Trainer
Accomplishments
Bridgeport Community Correctional Center – Scared Straight
Garner Correctional Institution – Turning Point
Cheshire Correctional Institution T.R.U.E Certified Staff/Teach basic financial literacy
Timeline
Clinician
Recovery Network of Programs
12.2023 - Current
Clinician
Courage Counseling Center, LLC
11.2023 - Current
Clinical Social Worker
Strategic Resolutions, LLC
10.2023 - Current
Corrections Officer
Cheshire Correctional Institution
11.2022 - Current
Crisis Intervention Clinician
Wellmore Behavioral Health
01.2022 - Current
Corrections Officer
New Haven Community Correctional Center
01.2022 - 11.2022
Residential Support Counselor
The Recovery Network of Programs, Inc
02.2019 - 01.2022
Corrections Officer
Garner Mental Health Correctional Institution
01.2016 - 01.2021
Community Support Assistant Case Manager
Continuum of Care
01.2016 - 01.2017
Direct Care Worker Case Manager
Change Inc
01.2016 - 01.2017
Social Worker Intern
Correctional Managed Health Care
01.2014 - 01.2015
Case Manager Intern
Family & Children's Agency
01.2010 - 01.2011
Corrections Officer
Bridgeport Community Correctional Center
01.2004
Team Leader, Collector Express Lease
Pitney Bowes Credit Corporation
01.1995 - 01.2002
Account Manager Leader
Pitney Bowes Credit Corporation
01.1990 - 01.2004
Master of Social Work -
NEW YORK UNIVERSITY
Bachelor of Science Business -
ALBERTUS MAGNUS
LMSW
Asam Certified
Trauma-Informed Trainer
Similar Profiles
Azariah AskewAzariah Askew
Assistant Office Manager at Mental Health Resolutions, LLCAssistant Office Manager at Mental Health Resolutions, LLC
Jela TalletteJela Tallette
HR Administrator at Strategic Crime Prevention LLCHR Administrator at Strategic Crime Prevention LLC
Erin HigginsErin Higgins
Executive Assistant at Strategic Value Partners, LLCExecutive Assistant at Strategic Value Partners, LLC