Antoinette Sonora Faatiga
Corona,CA
Summary
Professional communicator with experience in telecommunication, front desk operations, and medical office support. Skilled in routing inquiries, resolving concerns, and handling sensitive information with accuracy and professionalism. Focused on smooth patient service and organized office operations.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Telecommunicator agent
MDS communicating
Mesa, AZ
03.2022 - 08.2022
- Answered incoming calls for MDS communicating with clear, professional communication.
- Verified caller information before sharing sensitive account details.
- Dispatched messages quickly to support urgent communication needs.
- Routed customer inquiries to proper departments using company call procedures.
- Recorded call details accurately in MDS communicating systems.
Front Desk Assistant
The EyeCenter Next to Lenscrafter
Fayetteville, North Carolina
01.2020 - 05.2021
- Welcomed patients to the eye care clinic and checked them in at front desk.
- Scheduled appointments and coordinated patient visits with optical staff.
- Responded to incoming phone calls and routed calls for clinic and eyewear questions.
- Verified insurance information and updated patient records in office system.
- Collected copays and explained basic billing steps to patients.
- Prepared charts and forms for optometry exams and follow-up visits.
- Supported LensCrafters area referrals and directed patients to eyewear services.
Medical Office Assistant
Lumberton Family and Urgent Care
Lumberton, North Carolina
01.2017 - 02.2019
- Coordinated appointment scheduling to maximize provider availability and patient access
- Verified patient information and insurance details to ensure accurate records
- Facilitated patient check-in process to improve clinic workflow
- Organized and filed patient documentation to ensure timely retrieval and management
- Referred patients to specialists for additional medical evaluation.
Education
Bachelor of Arts - Divinity
Kanana Fou Theological College
American Samoa07-2026
BBA - Business Administration
University Of Northwestern Ohio
Lima, OH 06-2016
High School Diploma -
Richmond Community High School
Richmond, MI06-2011
Skills
- Appointment scheduling
- Insurance verification
- Records management
- Front desk operations
- Data entry
- Microsoft Excel
- Office administration
- Client relations
- Customer service
- Effective communication
- Conflict resolution
- Dependable support
Languages
English
Native/ Bilingual
Samoan
Native/ Bilingual
Timeline
Telecommunicator agent
MDS communicating
03.2022 - 08.2022
Front Desk Assistant
The EyeCenter Next to Lenscrafter
01.2020 - 05.2021
Medical Office Assistant
Lumberton Family and Urgent Care
01.2017 - 02.2019
Bachelor of Arts - Divinity
Kanana Fou Theological College
BBA - Business Administration
University Of Northwestern Ohio
High School Diploma -
Richmond Community High School