Antoinique Hammond
Memphis,TN
Summary
Administrative support professional offering versatile office and healthcare management skills with over 10 years of experience. Proficiency in all Microsoft Office programs, strong planner and problem solver who readily adapts to change. Exemplary customer service with a positive attitude. Can work independently and still be a great team player.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Accountant/Secretary
Uniform-Masters-Memphis, TN
02.2023 - Current
- Answering calls for clients billing queries, and initiating collections on accounts that are past due
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Prepared working papers, reports and supporting documentation for audit findings.
- Created and updated records and files to maintain document compliance.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Collections Specialist
AMERICAN FINANCIAL/AMERICAN CAR CENTER-Memphis, TN
09.2021 - 02.2023
- Monitoring accounts to identify overdue payments
- Finding and contacting debtors to arrange debt payoffs
- Keeping accurate records and reporting on collection activity
- Answered constant flow of customer calls with up to 5 calls in queue per minute.
Account Manager
United Auto Delivery & Recovery Inc.-Collierville, TN
12.2020 - 09.2021
- Built relationships with customers and community to promote long term business growth.
- Camera Car Driver/Recover Past Due Units
- Front Desk/Multi Line Phone Systems
- Managed diverse portfolios of accounts, ensuring timely communication and effective problem resolution.
Lead Driver/Supervisor (Temporary)
NDS-Memphis, TN
10.2020 - 11.2020
- Deliver parts to auto stores such as Napa and Advanced Auto
- Supervise drivers and construct time sheets for payroll by spreadsheet.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
Enumerator (Temporary)
US Censors Bureau-Memphis, TN
07.2020 - 09.2020
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 40 community households per day.
Book Keeper
Mr. Williams Jones-Memphis, TN
03.2014 - 10.2019
- Scheduled monthly meetings
- Provide quality service to customers by responding to telephone inquiries and mailing and organizing correspondence
- Accounting and billing responsibilities.
Dietary Aide & Patient Assistant
Parkway Health Rehabilitation-Memphis, TN
01.2012 - 02.2014
- Prepared daily operations and reports for Dietary Manager
- Trained new hires
- Verified Insurance and explained EOB to patients families
- Counsel patients on nutrition issues and healthy eating habits
Customer Service Representative
Sweetness Sweets-Memphis, TN
02.2010 - 12.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Hotel Front Desk Clerk
Memphis Airport Hotel-Memphis, TN
02.2009 - 01.2010
- Responsible for greeting guests in courteous and professional manner.
- Coordinate services per guest requests to ensure positive stay.
- Streamlined reservations process for improved accuracy and guest experience.
- Resolved service-related problems and documented actions in system.
Call Center Agent
Braun Research Inc-Memphis, TN
12.2007 - 12.2009
- Responsible for making outbound calls to set appointments and gather survey data
- Answered phones from customers professionally and responded to customer inquiries and complaints
- Multi Line Phone Systems
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Education
Postgraduate Degree in Healthcare Management -
Remington College-Memphis Campus
Memphis, TN02.2024
Graduate in Medical Assistant -
Remington College
Memphis, TN08.2004
Graduate in Basic Studies -
Oakhaven High School
Memphis, TN05.2003
Skills
- Medical Coding
- Medical Billing
- Medical Records
- Insurance Verification
- Bookkeeping
- Payroll
- Medical Scheduling
- QuickBooks
- Administrative experience
- Microsoft Office
- Front desk
- Multi-line phone systems
Certification
- Certified Notary Public, 11/01/23, 11/01/27
- CCMA Certification, 05/01/23, Present
Personal Information
Relocation: Anywhere
Timeline
Accountant/Secretary
Uniform-Masters-Memphis, TN
02.2023 - Current
Collections Specialist
AMERICAN FINANCIAL/AMERICAN CAR CENTER-Memphis, TN
09.2021 - 02.2023
Account Manager
United Auto Delivery & Recovery Inc.-Collierville, TN
12.2020 - 09.2021
Lead Driver/Supervisor (Temporary)
NDS-Memphis, TN
10.2020 - 11.2020
Enumerator (Temporary)
US Censors Bureau-Memphis, TN
07.2020 - 09.2020
Book Keeper
Mr. Williams Jones-Memphis, TN
03.2014 - 10.2019
Dietary Aide & Patient Assistant
Parkway Health Rehabilitation-Memphis, TN
01.2012 - 02.2014
Customer Service Representative
Sweetness Sweets-Memphis, TN
02.2010 - 12.2011
Hotel Front Desk Clerk
Memphis Airport Hotel-Memphis, TN
02.2009 - 01.2010
Call Center Agent
Braun Research Inc-Memphis, TN
12.2007 - 12.2009
Postgraduate Degree in Healthcare Management -
Remington College-Memphis Campus
Graduate in Medical Assistant -
Remington College
Graduate in Basic Studies -
Oakhaven High School
- Certified Notary Public, 11/01/23, 11/01/27
- CCMA Certification, 05/01/23, Present
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