Chief Technology Officer with a proven track record in driving digital transformation and aligning technology with business objectives. Expertise in cloud architecture (AWS), data management, and AI, leading to the design and implementation of scalable solutions that enhance operational efficiency and customer experience. Current projects include advanced analytics, real-time customer interaction transcription, and AI-driven retention models, all delivering measurable business value. Committed to leveraging agile methodologies to foster sustainable growth and achieve strategic goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Chief Technology Officer (CTO)
Avant Assurance
Doral, US
07.2022 - Current
As CTO at Avant Assurance, I am leading all aspects of technology operations to ensure alignment with business goals. Actively engaging with development teams, I am driving the company's technology roadmap while staying at the forefront of industry trends. Currently, I am spearheading AI-driven projects that enhance operational efficiency and improve customer retention.
Driving technology strategy and ensuring alignment with business goals.
Leading ongoing AI projects, including ISA-Echo, which transcribes and analyzes agent-customer calls in real-time using NLP models, and ISA-RetentionPredictor, predicting health policy durations to improve customer retention.
Collaborating with executive leadership on technology decision-making and investments.
Building and managing a high-performing technology team.
Overseeing IT budgeting to ensure technology cost efficiency.
Guiding development teams with hands-on involvement in data analytics and AI-driven solutions.
Architecting and implementing data pipelines, ETL processes, and AI systems to optimize workflows and enhance customer experience.
Continuously researching, evaluating, and implementing emerging technologies to maintain a competitive edge.
Vice President of Technology & Development
HolaDoctor.com
Miami, US
02.2021 - 07.2022
As the Vice President of Technology & Development at HolaDoctor, Inc., I led the alignment of IT strategic investments with business objectives, using architectural models to meet the organization's needs effectively and sustainably. I led a fast-paced technology and development organization, evolving software solutions, and prioritizing projects for optimal cost, quality, and speed. I also recommended and evolved architecture and software development tools to enhance team effectiveness.
Coordinating and managing the alignment of IT strategic investments with business objectives.
Using architectural models to meet short/long term needs of the organization.
Leading a fast-paced technology and development organization.
Evolving software solutions for HolaDoctor businesses.
Prioritizing project requests for optimal cost, quality, and speed.
Recommending and evolving architecture and software development tools.
Managing managers and leveraging Amazon Web Services (AWS).
Senior Director of Development & Analytics
HolaDoctor, Inc.
Miami, US
07.2019 - 02.2021
As the Senior Director of Development & Analytics at HolaDoctor, I managed the company's Insurance technology operations, ensuring the necessary systems and platforms for insurance sales and support. I led the development of insurance operation initiatives, aligning them with broader IT and enterprise strategic plans. I also improved insurance member acquisition and retention through strategic direction of major product lines and complex programs. My role involved developing databases, data collection systems, and data analytics to optimize insurance operations. I coordinated operations within the reporting department to ensure timely delivery of all insurance-related reporting needs.
Managing the company's Insurance technology operations.
Leading the development of insurance operation initiatives.
Aligning initiatives with broader IT and enterprise strategic plans.
Improving insurance member acquisition and retention.
Developing databases, data collection systems, and data analytics.
Coordinating operations within the reporting department.
Researching, evaluating, and coordinating the implementation of new platforms and technologies.
Director of Technology Insurance Ops
HolaDoctor Inc.
Miami, US
09.2017 - 07.2019
As the Director of Technology Insurance Ops at HolaDoctor, I managed the Insurance tech operations, developing technology to align with business goals and support the company's mission. I orchestrated a team that successfully executed a comprehensive customization and implementation of Salesforce, ensuring the right systems and platforms for insurance sales and support for other business units. I spearheaded the implementation of databases, SQL data collection, Python ETL, and data analytics to optimize insurance operations. I collaborated with business and tech development teams to deliver customer value through agile principles and methods.
Managing HolaDoctor's Insurance tech operations.
Orchestrating a team that successfully executed a comprehensive customization and implementation of Salesforce to meet unique business needs.
Developing technology to meet business goals and support the company's mission.
Ensuring the right systems and platforms for insurance sales and support for other business units.
Spearheading the implementation of databases, SQL data collection, Python ETL, and data analytics.
Collaborating with business and tech development teams to deliver customer value through agile principles and methods.
CTO and Senior Technology Project Manager / Sr. Scrum Master
Interactive Art Services, Inc.
Fort Lauderdale, US
09.2016 - 09.2017
As the CTO and Senior Technology Project Manager/Sr. Scrum Master at Interactive Art Services, Inc., I oversaw all technical aspects of the company, aligning technological resources with strategic goals. I managed enterprise projects, overseeing the complete project lifecycle. I led a diverse team of developers, including a remote team in the Philippines and a VR/AR Development department in the Fort Lauderdale office. I consulted with stakeholders to gather requirements, define project scope, and provide leadership to internal teams. I resolved issues and regularly presented project status reports to clients and senior management.
Overseeing all technical aspects of the company and aligning technological resources with strategic goals.
Managing enterprise projects, overseeing the complete project lifecycle.
Leading a diverse team of developers, including a remote team and a VR/AR Development department.
Consulting with stakeholders to gather requirements and define project scope.
Providing leadership and guidance to internal teams.
Resolving issues and presenting project status reports to clients and senior management.
Senior Scrum Master
HolaDoctor.com
Miami, US
06.2014 - 08.2016
As a Senior Scrum Master at HolaDoctor, I managed web and technology projects, implementing Agile Scrum methodology and best practices. I drove projects from conception to completion, leading a team of 8 developers based in Mexico. I provided Agile Scrum training to the development team and consulted with stakeholders to identify key requirements and define project scope. I facilitated issue resolution and regularly presented status reports to internal senior management.
Managing web and technology projects, implementing Agile Scrum methodology and best practices.
Driving projects from conception to completion with a team of developers.
Providing Agile Scrum training to the development team.
Consulting with stakeholders to identify key requirements and define project scope.
Facilitating issue resolution and presenting status reports to internal senior management.
Web & Mobile Lead Project Manager / Scrum Master
Interactive Art Services
Fort Lauderdale, US
09.2004 - 05.2014
As the Web & Mobile Lead Project Manager / Scrum Master at Interactive Art Services, I led enterprise projects, managing a team of developers based in the Philippines. I drove web (SQL-ASP.NET) and mobile (iOS/Android) projects from conception to completion, consulting with stakeholders to identify key requirements and define project scope. I provided leadership on projects and daily production issues, facilitated issue resolution, and presented status reports to clients and senior management. Throughout my 9-year tenure, I also oversaw all social media, email marketing, and website analytics initiatives.
Leading enterprise projects across web and mobile platforms.
Managing a team of developers based in the Philippines.
Consulting with product owners and stakeholders to identify key requirements and define project scope.
Providing leadership to internal teams on projects and daily production issues.
Facilitating issue resolution and presenting timely status reports to clients and senior management.
Overseeing all social media, email marketing, and website analytics initiatives.
Web Developer / Backend Programmer
Metro Traffic School
Miami, US
05.2004 - 08.2004
As a Web Developer at Metro Traffic School, I led a significant project to transform their AS/400 legacy CRM and administrative application into a modern web platform. I was responsible for all aspects of the project, from concept design and architecture to development, testing, and deployment. Using technologies such as IIS, MS-SQL Server, and ASP, I successfully modernized Metro Traffic School's CRM and administrative system, enhancing the user experience.
Leading a project to transform an AS/400 legacy CRM and administrative application into a web platform.
Handling all aspects of the project, including concept design, architecture, development, testing, and deployment.
Utilizing technologies such as IIS, MS-SQL Server, and ASP.
Successfully modernizing Metro Traffic School's CRM and administrative system.
Enhancing the user experience through efficient web platform design.
Lead Web Developer / Programmer
Com-Pro Systems
Miami, US
10.1999 - 05.2004
As a Web Developer, I provided services to a diverse clientele, including Visa Latin America, Federal Mogul, and Old Dominion. I developed intranet/ extranet, e-commerce web portals, and web applications & interfaces using ASP, JSP, and MS-SQL. I also web-enabled legacy applications like AS/400, HP300, etc., using the Applinx framework. I was responsible for the complete development, testing, and deployment of proprietary CSI e-commerce and CRM web-based solutions.
Providing web development services to a diverse clientele.
Developing intranet/extranet, e-commerce web portals, and web applications & interfaces.
Web-enabling legacy applications using the Applinx framework.
Handling the complete development, testing, and deployment of proprietary CSI e-commerce and CRM web-based solutions.
Internet General Manager
COMPUDATA
Barquisimeto, VE
01.1998 - 07.1999
Internet General Manager, Virtual Server Administrator of Hway net and Aitcom net Server, Web site design & maintenance using tools such as HTML EDITOR, JAVA SCRIPT, MS FRONT PAGE and COREL DRAW - PHOTO PAINT., Promotion of Internet & websites development services to prospects clients.
Technical Support / Web Developer
DATANET DE VENEZUELA
Barquisimeto, VE
11.1993 - 12.1997
Internet technical support to customers (via phone and on-site support), Internet (www) and e-mail personal & groups courses, Internet software installation and configuration ( MS Internet Explorer, Netscape Navigator and e-mail software), Virtual Server Administrator via FTP of Hway net, Web site design & maintenance using tools such as HTML EDITOR, JAVA SCRIPT, MS FRONT PAGE and COREL DRAW - PHOTO PAINT.
Education
Bachelor of Science - Computer Science
RIDER UNIVERSITY
01-1999
Skills
ETL and data analytics
Project management and technology strategy
Team leadership and staff management
Business alignment and stakeholder engagement
Operational efficiency and cloud computing
Emerging technologies and digital transformation
Agile methodology and innovation management
Data pipeline architecture and software architecture
Technological analysis and data privacy compliance
Prompt Engineering for ChatGPT, 05/01/25, Completed Vanderbilt University's 'Prompt Engineering for ChatGPT' course. Learned how to apply prompt engineering techniques to effectively work with large language models like ChatGPT. Gained experience using prompt patterns to unlock powerful model capabilities and create complex prompt-based applications for real-world use in business, education, and daily life., https://coursera.org/share/ca5223ce7083b0fb2109a88f1fe38355
GenAI and LLMs on AWS, 05/01/25, Completed Duke University's 'Generative AI and Large Language Models (LLMs) on AWS' course. Gained hands-on experience with Amazon Bedrock, SageMaker, and the development of scalable, secure generative AI solutions using foundation models and RAG workflows., https://coursera.org/share/4cdc0c14a9f1fab36352d7a59683fe90
Trustworthy Generative AI, 05/01/25, Completed Vanderbilt University's 'Trustworthy Generative AI' course, focused on applying generative AI responsibly and effectively by aligning problem types with model capabilities. Learned to reduce risk through strategic problem framing, prompt engineering for reliability, and appropriate human oversight. Gained practical skills in verifying outputs, designing trustworthy prompts, using AI for creative ideation, and enhancing human reasoning rather than replacing it., https://coursera.org/share/d24759cef28ff6e1de8e0233e6cb3073
Generative AI Assistants Specialization, 05/01/25, Completed Vanderbilt University's 'Generative AI Assistants' specialization, a three-course series focused on designing custom GPT-style AI models tailored to specific professional and personal needs. Gained hands-on experience training AI to understand and process complex documents, carry on natural, context-aware conversations, and adapt communication styles to suit various domains. Projects included building intelligent assistants for education, culinary planning, and corporate logistics, each engineered for precision, reliability, and real-world utility., https://coursera.org/share/4b125e684c47adb1b0ff52667ba319af
OpenAI GPTs: Creating Your Own Custom AI Assistants, 05/01/25, Completed Vanderbilt University's 'OpenAI GPTs: Creating Your Own Custom AI Assistants' course. Learned how to build, test, and deploy custom GPT-based assistants tailored to specific business and personal use cases. Acquired hands-on experience in prompt design, tone customization, and domain-specific tuning using user documents. Explored real-world applications including travel planning, expense management, and automated knowledge assistants, equipping me with practical skills to design intelligent, responsive AI systems that drive efficiency and innovation., https://coursera.org/share/59bd83d02a9a862ce0ccae64d74736d9
Generative AI, 04/01/25, Completed 'Generative AI for Everyone' by DeepLearning.AI, developing a solid foundation in how generative AI works, its real-world use cases, prompt engineering basics, and principles of ethical and responsible AI use., https://coursera.org/share/f2b91518ef692334565e2e9a0c109034
Certified Scrum Master
Additional Information
Seventeen years of project management expertise across web portals, CRM implementations, mobile solutions, and AI systems. Led Salesforce migration at HolaDoctor and AI initiatives at Avant Assurance, consistently delivering complex technical projects on schedule and within budget., Results-driven technology leader specializing in digital transformation and CRM deployment. Orchestrated comprehensive Salesforce implementation while aligning technology with business objectives. Expert in leveraging AWS infrastructure to enhance operations and customer experience., Strong team leadership across distributed environments. Effectively managed remote developers in Mexico and the Philippines, implemented Agile methodologies, and delivered customer value through iterative development. Known for removing obstacles and ensuring on-time project completion., Technical proficiency in Python, ETL processes, SQL, data pipelines, and CRM systems. Applied hands-on knowledge to implement robust databases and analytics platforms that optimize operations across insurance and healthcare sectors.
Languages
English
Spanish
Personal Information
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
Company Success Contribution Award - Avant Assurance - 2023
Above & Beyond the Call Award - HolaDoctor - 2019
References
References available upon request.
Timeline
Chief Technology Officer (CTO)
Avant Assurance
07.2022 - Current
Vice President of Technology & Development
HolaDoctor.com
02.2021 - 07.2022
Senior Director of Development & Analytics
HolaDoctor, Inc.
07.2019 - 02.2021
Director of Technology Insurance Ops
HolaDoctor Inc.
09.2017 - 07.2019
CTO and Senior Technology Project Manager / Sr. Scrum Master