Anton Farley
Austin
Summary
As an Customer Service specialist, my primary goal is to give great service to customers, let customers know about great deals and top selling product. As assistant Department manager, my primary objective is to support the department is by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Jcrew Factory
10.2023 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Sales specialist / Assistant Manager
Golden Goose
10.2022 - 06.2023
- Boosted sales performance by developing and implementing effective sales strategies.
- Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Assisted in creating compelling sales presentations for prospective clients, resulting in new business opportunities.
- Participated in weekly meetings where key insights were shared among team members to continually refine our approach to selling strategies.
- Managed various customer accounts effectively, ensuring timely follow-ups and maintaining open lines of communication at all times.
- Played a key role in the planning and execution of quarterly sales events, resulting in a significant increase in foot traffic and sales conversions.
- Coordinated with other departments such as marketing logistics finance ensure seamless execution of targeted campaigns optimized overall performance.
- Developed expertise in niche products within the portfolio which resulted in becoming a trusted resource within the team for guidance on specific product queries from customers or colleagues alike.
- Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
- Provided valuable feedback on sales processes, leading to continuous improvement of overall operations.
- Consistently met or exceeded monthly quotas while maintaining a focus on long-term goals aligned with organizational objectives.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Managed and developed sales team.
- Strengthened performance by applying excellent program and project leadership skills.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Assistant Department Manager
Nordstrom/Nordstrom Rack
08.2021 - 07.2022
- Floor watching, Overseeing daily Operations, Writing out daily sheets with task, and sales goals include on the sheet, monitoring online out reaching with team to clients, providing exceptional customer to clients
- Also merchandising sales floor with team to make sure the latest fashion is out for the team to about to customers
- Having meeting with DM about weekly work focuses
Education
High School Grad -
Warren Township High
Gurnee, ILSkills
- Baking
- Customer service
- Packaging
- Fashion
- Food Safety
- Delivery Driver Experience
- Driving
- Guest Services
- Food Service
- Retail Seller experience
- Assistant Department Manager experience
- Inventory skills
- Excellent customer service
- Strong negotiation skills
- Exceptional communication
- Professional appearance
- POS system operations
- Decision-making prowess
- Sales support
- Tech-Savvy
- Product upselling
- Product recommendations
- Networking and outreach
- Cross-selling and upselling
- Loss prevention
- Team collaboration mindset
- Effective relationship building
- Fashion industry awareness
- Adaptive selling strategies
- Multilingual capacity
- Business account management
- Upscale clientele service
- Merchandise arrangement
- Luxury market expertise
- Sales target achievement
- Personal styling aptitude
- High-end sales experience
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Cash handling
- Customer engagement
- Relationship building
- Team building
- Task prioritization
- Sales presentations
- Self motivation
- Product knowledge
- Interpersonal skills
Leadership Experience
- Completed an Aspiring leadership classes
- Became one of the top sellers in opening credit cards in the Texas store region
- As an ADM successfully brought the sales goal up for the entire department with a 5% increase to the store over goal sale
Communication Skills
Brought in new ideas to track sales with teams and display their overall current progress.
Roles And Responsibilities
- Floor watching
- Overseeing daily Operations
- Writing out daily sheets with task, and sales goals include on the sheet
- Monitoring online out reaching with team to clients
- Providing exceptional customer to clients
- Merchandising sales floor with team to make sure the latest fashion is out for the team to about to customers
- Having meeting with DM about weekly work focuses
Timeline
Assistant Manager
Jcrew Factory
10.2023 - 01.2025
Sales specialist / Assistant Manager
Golden Goose
10.2022 - 06.2023
Assistant Department Manager
Nordstrom/Nordstrom Rack
08.2021 - 07.2022
High School Grad -
Warren Township High
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