Hi, I’m
Anton Hasratian
Ogden,UT
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
22
years of professional experience
Work History
Ancient AntidotesOgden, United States
Owner
07.2019 - Current
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess health needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks
- Aligned branding initiatives and sales strategies with client goals
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
El Matador RestaurantBountiful, UT
General Manager
05.2014 - 06.2019
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Directed successful operational turnaround, eliminating over 500k in debt within 2 years.
El Matador RestaurantBountiful, UT
FOH Manager
11.2012 - 05.2014
Job overview
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Supervised staff of 40 through motivational coaching and effective training programs for service and sales techniques.
El ConejoOccidental , CA
Agriculture Worker
05.2006 - 05.2012
Job overview
- Harvested and inspected cannabis and hemp crops.
- Irrigated farm soil and performed repairs and routine maintenance on pipes and pumps.
- Lifted 90 pounds and displayed superior strength and stamina in harsh weather conditions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
El Matador RestarauntBountiful, UT
Host
06.1999 - 01.2006
Job overview
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Education
Weber State UniversityOgden, UT
No Degree from Psychology
Ogden High SchoolOgden, UT
High School Diploma
05.1998
Skills
- Employee Motivation and Performance
- Strategic Planning
- Leadership and People Development
- Board Oversight
- Integrity and Transparency
- Industry Expertise
- Executive Leadership
- Effective Communicator and Public Speaker
- Annual Planning
- Labor Relations
- Vendor Negotiations
- Intuit QuickBooks
- Inventory Optimization
- Business Consulting
Timeline
Owner
Ancient Antidotes
07.2019 - Current
General Manager
El Matador Restaurant
05.2014 - 06.2019
FOH Manager
El Matador Restaurant
11.2012 - 05.2014
Agriculture Worker
El Conejo
05.2006 - 05.2012
Host
El Matador Restaraunt
06.1999 - 01.2006
Weber State University
No Degree from Psychology
Ogden High School
High School Diploma
Golf, Hiking, Yoga, Farming, Gaming
Avid outdoor enthusiast, yogi, gamer and golfer. Also enjoy tending my garden and harvesting vegetables, herbs, and spices.
Golf, Hiking, Yoga, Farming, Gaming
Avid outdoor enthusiast, yogi, gamer and golfer. Also enjoy tending my garden and harvesting vegetables, herbs, and spices.
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