Proficient operations manager skilled in problem-solving and compliance. Successfully developed business strategies that prioritize customer relationships and financial performance, ready to leverage expertise to enhance operational success.
Overview
16
16
years of professional experience
Work History
Owner Operator
Aton Electrical Services
East Stroudsburg
07.2023 - Current
Managed daily operations and ensured smooth workflow in a busy environment.
Oversaw inventory management and maintained optimal stock levels for efficiency.
Trained and mentored staff on best practices and operational procedures.
Implemented quality control measures to enhance service delivery standards.
Developed schedules to optimize staffing and meet customer demand effectively.
Established vendor relationships to streamline supply chain processes and procure supplies.
Maintained compliance with health and safety regulations in all operations.
Coordinated marketing efforts to promote services within the local community.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Negotiated contracts with clients for products or services rendered by the company.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Developed business plan and budget to maximize profitability.
Set pricing structures according to market analytics and emerging trends.
Calculated net income and adjusted strategies to increase income and bottom-line profits.
Oversaw hiring process for new employees, from recruiting to onboarding training.
Created marketing strategies to drive revenue and increase brand visibility.
Established pricing models that balanced competitiveness with profitability goals.
Observed safety protocols and driving laws to maximize road and personnel safety.
Identified potential risks associated with operations in order to minimize liabilities.
Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
Analyzed market trends and customer feedback to identify opportunities for growth.
Provided leadership support for team members through coaching and mentorship programs.
Implemented cost-saving measures across departments while maintaining quality standards.
Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
Developed strategic partnerships with other businesses in order to expand reach into new markets.
Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
Devised and implemented marketing strategies to attract new clients.
Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
Organized events such as trade shows or conferences in order to promote brand awareness.
Collaborated with dispatch and supervisors to map out routes and schedules.
Optimized operational processes using technology solutions such as cloud computing or automation systems.
Foreman
Eco Electrical Services
New York
07.2015 - 07.2023
Supervised electrical installation projects ensuring compliance with safety standards.
Coordinated team schedules and delegated tasks to optimize workflow efficiency.
Trained new employees on safety protocols and operational procedures.
Inspected project sites for adherence to specifications and quality control measures.
Managed inventory of tools and materials for ongoing and upcoming projects.
Communicated with clients to understand project requirements and address concerns.
Collaborated with subcontractors to ensure timely completion of electrical installations.
Trained new employees in safety regulations, operational procedures, and company policies.
Inspected tools, materials, and equipment to ensure quality standards were met.
Ensured all workers adhered to company policies and procedures.
Assessed work area conditions for potential hazards or risks.
Provided guidance, direction, and technical assistance to crew members.
Supervised activities of personnel assigned to various tasks during construction jobs.
Maintained daily logs of labor and equipment used on-site.
Managed sites by focusing on safety, operations and productivity.
Viewed and checked job equipment to determine maintenance requirements.
Established expectations and motivated crews to consistently meet or beat goals.
Checked project details to verify job site materials and equipment.
Supervised projects to uphold schedule requirements and quality demands.
Communicated with employees to demonstrate high standards and mitigate issues.
Managed inventory levels of supplies necessary for job completion.
Managed workers at various experience levels in construction and restoration projects.
Coordinated with other departments to ensure project deadlines were met.
Monitored job progress and ensured completion within budget constraints.
Planned and managed manpower and resource requirements to support project activities.
Created detailed reports on job progress and submitted them to management on time.
Resolved conflicts between workers in a timely manner.
Communicated with suppliers and coordinated delivery of supplies to job sites.
Tracked and reported units and labor hours prior to submission of timecards.
Lead Electrician
Apollo Electric
New York
11.2012 - 06.2015
Supervised electrical installation for residential and commercial projects at Apollo Electric.
Trained junior electricians on safety protocols and best practices in the field.
Conducted regular inspections to ensure compliance with electrical codes and standards.
Collaborated with project managers to develop efficient work plans and timelines.
Diagnosed electrical issues and implemented effective solutions for clients' needs.
Coordinated with other trades to ensure seamless integration of electrical systems.
Managed inventory of tools and materials, ensuring availability for ongoing projects.
Led safety meetings to promote a culture of awareness and prevention among staff.
Developed detailed plans for upcoming projects based on customer needs and specifications.
Corrected issues and installed new fixtures, wiring, circuits and motors.
Troubleshot issues and developed effective solutions.
Performed rough-in, termination, and underground work.
Electrician
Super Charged Electric
Staten Island
10.2010 - 11.2012
Installed electrical systems in residential and commercial buildings.
Diagnosed electrical issues using testing equipment and troubleshooting techniques.
Collaborated with contractors to ensure compliance with electrical codes.
Assisted in wiring installations for lighting and power systems.
Maintained tools and equipment for safe and efficient operation.
Provided support to senior electricians during complex installations and repairs.
Followed safety protocols to prevent accidents on job sites.
Conducted routine inspections to identify potential hazards or repairs needed.
Helper
CMY Electric
Brooklyn
07.2009 - 10.2010
Assisted electricians in installing and maintaining electrical systems.
Operated hand and power tools for wiring and installation tasks.
Prepared work areas by gathering materials and ensuring safety compliance.