Anton Mitcham
Richmond,TX
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
INDEPENDENT ENTREPRENEURSHIP, Beyond Mortal Aesthetics
01.2020 - Current
- Transform business analysis into smart and strategic objectives, for increased performance and growth, employing organization goal setting, performance management and annual operating planning.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
Medical Billing Supervisor
Gene By Gene
09.2021 - 01.2023
- Managed and supervised all aspects of billing department, process improvement, hiring staff and overseeing performance goals
- Trained new team members on company policies and procedures, HIPAA regulations and analytical skills
- Prepared and presented data reports associated with medical insurance claim processing, claim denial rates and turnaround times for insurance claims
Technical Support Specialist
SmartVault Corporation
09.2020 - 08.2021
- Served as first line of technical support for clients through online platforms: email, chat and phone
- Handled and effectively resolved customer reported issues and inquiries, documenting outcomes on CRM
- Provided ongoing training to Tier I support reps and additional customer-facing teams
Implementation Manager
BizLibrary Inc
12.2019 - 01.2020
- Developed employee training initiatives, leveraging industry trends and partnering with team leaders to deliver and facilitate content
- Ensured implementation tailored to client needs, focusing solutions on industry-specific workflow, client base and protocols
- Educated clients on technology issues, presenting terminology in comprehensive and succinct format.
Client Support Manager
BizLibrary
06.2019 - 12.2019
- Built and maintained strong relationships with clients through successful resolution of issues and prompt response to inquiries
- Worked closely with product development and quality assurance teams to serve as voice of customer (VOC) internally and accelerate resolution of issues
- Researched and diagnosed tech problems, providing prompt response to client, striving to enhance ongoing customer support
- Accomplishments:
- MVP of Client Support 2019: Presented at BizLibrary Awards Banquet
- Friend of Sales 2019: Presented at first hall staff meeting, 2020.
Client Support Specialist
BizLibrary
09.2018 - 06.2019
- Worked closely with product development and quality assurance teams to serve as voice of customer (VOC) internally and accelerate resolution of issues
- Resolved learning management system (LMS) issues quickly through meticulous research, testing and replication
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Success Advocate
Square
11.2017 - 05.2018
- Assisted customers in finding appropriate products, providing feedback and solutions to product inquiries
- Resolved discrepancies between accounting records and cash drawer, examining daily transactions to resolve inconsistency
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Psychology
Saint Louis Community College
St Louis, MOSkills
- Emotional Intelligence
- Learning and Development
- Online Training
- Prepare Materials
- Develop Training Programs
- Facilitate Group Discussions
- Employee Surveying
- Team-Building Activities
- Record Videos
- Training Manuals and Materials
- Innovative Training Approaches
- Behavior Intervention
- Emotional Support
- Work Coordination
- New Hire Orientation
- Company Policy Compliance
- Employee Performance Reviews
- Workforce Improvements
- Video Conferencing
- Improve Job Skills
- In-Depth Research
Accomplishments
- Coursera: Foundations of Project Management Certification, 11/2022 - present
Certification
Process Improvement | Analytical Strategic Thinking | Team Building | Relationship Building
Conflict Management | Onboarding and Training | Agility and Adaptability | Employee Motivation Innovation | Strong Communication and Interpersonal Skills
Affiliations
Results-oriented and resourceful Support Specialist with a demonstrated record of increasing client engagement and decreasing churn while exceeding NPS scores and productivity goals.
Focused on delivering outstanding service to meet customer needs and exceed customer expectations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“I am what time, circumstance, history, have made of me, certainly, but I am also, much more than that. So are we all.”
– James Baldwin
Timeline
Medical Billing Supervisor
Gene By Gene
09.2021 - 01.2023
Technical Support Specialist
SmartVault Corporation
09.2020 - 08.2021
Chief Operating Officer
INDEPENDENT ENTREPRENEURSHIP, Beyond Mortal Aesthetics
01.2020 - Current
Implementation Manager
BizLibrary Inc
12.2019 - 01.2020
Client Support Manager
BizLibrary
06.2019 - 12.2019
Client Support Specialist
BizLibrary
09.2018 - 06.2019
Customer Success Advocate
Square
11.2017 - 05.2018
Psychology
Saint Louis Community College