Anton Mitcham
Cypress,TX
Summary
I am a passionate and driven professional who thrives on creating transformative learning experiences. This journey has led to specializing in managing and optimizing Learning Management Systems while making learning accessible and engaging. I am particularly proud of my ability to collaborate effectively with diverse teams and stakeholders, bringing out the best in everyone to achieve our shared goals. My role involves not just overseeing various training initiatives, but also injecting creativity and innovation into them, ensuring they resonate and deliver real impact. I am constantly on the lookout for the latest trends and best practices which fuels my approach to training and development. As someone who values continuous improvement and inclusive learning environments, I am committed to driving positive change and fostering a culture of curiosity and growth. My approach is always people-focused, believing that strong relationships are the foundation of successful training programs.
Quote
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Maya Angelou
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Corporate Training Program Manager
DM Clinical Research
10.2023 - Current
- Own and maintain Learning Management System (LMS) duties.
- Partner with instructors, leaders, and stakeholders to deliver impactful learning experiences.
- Oversee and monitor the lifecycle of training and development initiatives.
- Manage analytics and insights, optimizing training content execution.
- Implement continuous training process improvements and conduct regular audits.
- Lead teams in creating innovative and collaborative learning environments.
- Direct cross-functional training and development teams to achieve project milestones.
Learning and Development Specialist
DM Clinical Research
02.2023 - 10.2023
- Identified training needs and, in consultation with departmental officials, established immediate and/or long-range training priorities for all personnel, which included managerial training and development.
- Planned, developed, organized, and implemented a comprehensive development and training plan including functional skills and technical knowledge training.
- Designed and developed curricula, including any audio-visual aids, handbooks, and/or written online documentation, to meet specific training needs.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Provided coaching and mentoring to employees.
Medical Billing Supervisor
Gene By Gene
09.2021 - 01.2023
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
- Maintained current accounts through aged revenue reporting.
- Researched and followed up on denied insurance claims.
- Posted charges, payments and write-ups for COVID-19 and related procedures.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
Technical Support Specialist
SmartVault
09.2020 - 08.2021
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Client Support and Implementation Manager
BizLibrary
06.2019 - 01.2020
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Documented processes to streamline setup, customization and maintenance.
- Led technology roadmapping, conducting research, development and installation according to deployment specifications.
- Collaborated with team to cultivate resources and reference material for technical troubleshooting and maintenance.
Skills
- Customer Needs Assessments
- Curriculum Design
- Stakeholder Engagement & Communication
- Data Analysis & Effectiveness Assessment
- Project Management
- Policy and Procedure Improvement
- Team Management
- Understanding of Clinical Research Processes
- Cultural Competence & Diversity Awareness
- Training and Development
- Professional Relationship Development
- Process Improvement
- Work Planning and Prioritization
- Verbal and Written Communication
Certification
- Certified Corporate Trainer, Management & Strategy Institute - 10/2023
- Foundations of Project Management, Google - 10/2023
- Project Management Foundations, LinkedIn - 06/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Corporate Training Program Manager
DM Clinical Research
10.2023 - Current
Learning and Development Specialist
DM Clinical Research
02.2023 - 10.2023
Medical Billing Supervisor
Gene By Gene
09.2021 - 01.2023
Technical Support Specialist
SmartVault
09.2020 - 08.2021
Client Support and Implementation Manager
BizLibrary
06.2019 - 01.2020
Associate of Arts -
Saint Louis Christian College
Education
Associate of Arts -
Saint Louis Christian College
Florissant, MO05.2011