Reliable individual proudly offering 10 years of experience in the hospitality industry.
Overview
10
10
years of professional experience
Work History
Bar Manager
Vis-a-Vis Restaurant
2023.01 - Current
Created a welcoming atmosphere, fostering a loyal customer base and repeat business;
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times;
Mentored and trained staff members to ensure exceptional customer service standards;
Crafted special drink and cocktail menu items for seasonal offerings;
Introduced new cocktails to the menu based on market research that became popular choices amongst customers;
Closed out cash register and prepared cashier report at close of business.
Flight Attendant
Aeroflot
2018.06 - 2022.09
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Bartender
La Maree Restaurant
2014.02 - 2018.05
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Served high customer volumes during special events, nights, and weekends.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Bachelor of Arts - Arts And Entertainment Management
Omsk State University
Omsk, Russia
06.2012
Skills
Team Leadership
Training and mentoring
Bar Management
Customer Relations
Menu Updating
Wine and liquor knowledge
Timeline
Bar Manager
Vis-a-Vis Restaurant
2023.01 - Current
Flight Attendant
Aeroflot
2018.06 - 2022.09
Bartender
La Maree Restaurant
2014.02 - 2018.05
Bachelor of Arts - Arts And Entertainment Management
Omsk State University
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