Collaborated with the Process Improvement team to collect, analyze, and interpret data for PRCs, supporting process optimization efforts.
Supported the development of procedural plans for operational preparedness during critical events.
Assisted with space planning by conducting on-site evaluations of floor plans and setup, identifying opportunities to optimize space utilization and improve departmental workflow.
Shadowed various clinical and administrative departments, gaining operational insights, and attended strategic meetings with the Director of Operations to develop an understanding of executive decision-making processes.
Manager
ANTHONY'S PIZZA
01.2019 - 07.2023
Managed inventory efficiently to minimize waste, optimize stock levels, and improve cost efficiency.
Trained, supervised, and provided leadership to employees, ensuring adherence to operational standards while micromanaging tasks to maintain high performance.
Reduced operational costs by 20% through comprehensive process improvement initiatives and resource management.
Assistant Manager
BACKSTREET PIZZA
03.2017 - 07.2019
Designed and developed the company website, enhancing the business's online presence and customer engagement.
Utilized ADP software to efficiently manage and execute business payroll tasks with accuracy and precision.
Delivered exceptional customer service, both over the phone and in person, ensuring a positive experience.
Education
Bachelor of Science - Health Services Administration
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL
05.2025
Skills
Microsoft Office (Excel, Word, PowerPoint)
Typing speed of 110 WPM
Fluent in Albanian
Financial management
Data analysis
Quality controlling
Creative design
Certification
NHA Certified Medical Administrative Assistant, 03/21, 03/23
Timeline
Process Improvement/Operational Excellence Intern
AdventHealth Orlando
08.2024 - Current
Manager
ANTHONY'S PIZZA
01.2019 - 07.2023
Assistant Manager
BACKSTREET PIZZA
03.2017 - 07.2019
Bachelor of Science - Health Services Administration