Hi, I’m
ANTON ROSE
Chicago,IL
Summary
TOP-PERFORMING CUSTOMER RELATIONSHIP MANAGER Customer Relationship Manager Account Executive Sales Consultant Account Manager Talent Retention Brand Positioning Territory Growth Portfolio Management Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
30
years of professional experience
Work History
Fay Servicing
Customer Relationship Manager
06.2013 - Current
Job overview
- Held portfolio of over 400 clients per month with a collection of $2M per month in revenue
- Managed $1M in account liquidations per month
- Increased account retention by 45%
- Oversaw portfolio of over $50M in loan assets per month
- Managed a portfolio of approximately 400 accounts
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Analyzed and assessed each homeowner's unique financial situation by evaluating credit history, appraising personal budget, and examining finances
- Fostered relationship building with non-profit housing agents, mortgage consultants, realtors, attorneys, hardest hit fund agencies, and insurance companies
- Evaluated loan portfolio for refinancing, loan modification, loss mitigation, reverse mortgage, etc.
Self Employed
Consultant
01.2008 - 06.2013
Job overview
- Monitored current market changes and developments to analyze market potential/opportunities
- Determined property and real estate valuation functions by collecting, verifying, and researching data regarding inventory of competitive properties, sales, and listing
- Served as liaison for acquisition of assets with investor clientele and lenders.
- Supported clients with business analysis, documentation and data modeling.
Direct Financial Solutions
Vice President
06.2000 - 11.2007
Job overview
- Increased territory 100%, grew customers 35%, and grew revenue by $3M per month
- Trained approximately 60 sales representatives and supervised staff of 62 employees
- Managed multi-state brokerages and multi-million dollar sales volume of mortgage products
- Developed sales and marketing materials for new acquisitions
- Cultivated relationships with multiple organizations responsible for mortgage lending process.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Oversaw business-wide changes to modernize procedures and organization.
Direct Financial Solutions
Sales Manager
06.2000 - 11.2007
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 60 people in 3 different states, stepping in to support employees and deliver smooth sales processes for clients.
Education
Illinois State University
Bachelor of Science from Criminal Law
Skills
- Market Intelligence
- Market Research
- Goals and Performance
- Time Management
- Account and Territory Management
- Team Oversight
- Direct Sales
- Sales Territory Growth
- Persuasive Negotiations
- Coaching and Mentoring
- Business Development and Planning
- Profit and Revenue-Generating Strategies
Additional Information
- TECHNOLOGIES & AWARDS Technologies: Salesforce, Adobe, Microsoft Teams, Zoom, Slack Awards: , Customer Relationship Manager of the Month (2), Fay Servicing
Timeline
Customer Relationship Manager
Fay Servicing
06.2013 - Current
Consultant
Self Employed
01.2008 - 06.2013
Sales Manager
Direct Financial Solutions
06.2000 - 11.2007
Vice President
Direct Financial Solutions
06.2000 - 11.2007
Illinois State University
Bachelor of Science from Criminal Law
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