Anton Turner
Denver,CO
Summary
IT Support & Systems Technician with 18+ years’ experience improving enterprise environments, leading deployments, improving support operations, and delivering secure, scalable technology solutions across global teams. Deep ability in ServiceNow, VDI, Windows Server environments, cybersecurity protocols, and enterprise device management. Skilled in enhancing user experience, refining IT workflows, and supporting multi-site growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Level II Desktop Software Technician
Gen II Financial Services
Denver, CO
03.2023 - 10.2025
- Delivered multi-region IT support by collaborating remotely with a small L2 engineering team in New York, providing high-quality service to users across the U.S., Canada, and Europe.
- Onboarded new employees by configuring and installing hardware/software and providing personalized training that reduced ramp-up time and improved user productivity.
- Ensured strict data privacy compliance by adhering to European (GDPR) and California (CCPA) standards while handling sensitive information and system access.
- Maintained and improved data integrity within ServiceNow, ensuring accurate ticket categorization and reporting for leadership decision-making.
- Supported company expansion by traveling to new office sites to deploy infrastructure, set up workstations, and ensure operational readiness at launch.
- Managed and tracked 1000s of Dell Thin Clients through Dell Management Suite, maintaining a stable, high-performance VDI environment that improved uptime and end-user efficiency.
- Gen II Financial Services Colorado, LLC
IT Support Specialist II
Rampart Supply (Cregger Company Inc.)
Denver, CO
04.2021 - 12.2022
- Supported daily operations of SxE and TWL systems, ensuring uninterrupted user access, smooth warehouse workflows, and consistent connectivity across multiple departments.
- Configured, installed, and deployed hardware/software for new employees, delivering role-specific training that improved onboarding speed and user readiness.
- Maintained SLA compliance by resolving cross-departmental hardware and software issues through the KACE Service Desk, improving ticket turnaround and overall service quality.
- Created secure and properly scoped new-hire accounts, aligning system permissions with job roles to support compliance and operational efficiency.
- Developed and administered IBM MaaS360 security policies, strengthening mobile device compliance, data protection, and overall endpoint security across the organization.
Team Lead I
InvestiNet
Greenville, SC
10.2018 - 10.2020
- Led system-wide OS and software deployments, troubleshooting upgrade issues and ensuring smooth adoption across the organization.
- Delivered hands-on network and technology training to junior technicians and end-users, improving team productivity and strengthening technical competency across departments.
- Mitigated security risks by patching software, installing updated versions, and enforcing secure configuration practices.
- Diagnosed and resolved complex user issues using structured test scripts, targeted questioning, and technical expertise to minimize downtime and enhance user satisfaction.
- Communicated technical information in clear, accessible terms, enabling non-technical staff to understand solutions and maintain system functionality.
- Optimized support workflows by streamlining repair processes, revising documentation, and improving troubleshooting procedures.
- Removed malware, ransomware, and critical threats from endpoints, restoring device integrity and maintaining a secure operating environment.
- Authored support documentation and self-help guides, empowering users to solve common issues independently and reducing ticket volume.
Principal PC Technician
County of Greenville
Greenville, SC
06.2008 - 10.2018
- Installed and upgraded key hardware components—including motherboards, processors, and graphics cards—for county staff, improving device performance and extending equipment lifecycle.
- Configured workstations and deployed software for new and existing employees, ensuring seamless setup and full operational readiness across departments.
- Diagnosed and resolved complex technical issues using test scripts, hands-on troubleshooting, and targeted questioning to minimize downtime and maintain high service quality.
- Consulted directly with users to identify root causes of malfunctions, delivering accurate resolutions and improving user satisfaction.
- Partnered with legal and compliance teams to refine documentation, collect feedback, and contribute to the development of new training processes that supported policy alignment.
- Assessed hardware and software for efficiency and compatibility, providing recommendations that improved system reliability and supported long-term technology planning.
- Resolved network and device-related issues by applying established technical procedures and best-practice troubleshooting methods.
- Followed technical documentation and procedural instructions with precision, ensuring consistency, reliability, and compliance with departmental standards.
Education
Master of Science (M.S.) - Computational Science
Strayer University
Greenville, SC05-2014
Bachelor of Science (B.S.) - Computer Science
Strayer University
Greenville, SC05-2011
Skills
- Systems & Support:
- Windows Server, Active Directory, Office 365, VDI, Remote Desktop, AS400, POS Systems
- Device Management:
- Dell Management Suite, IBM MaaS360, MDM Platforms
- Ticketing & ITSM:
- ServiceNow, KACE, Spiceworks
- Security:
- DUO MFA, KnowBe4 Phishing Campaigns, Malware & Ransomware Removal
- Networking:
- Network Configuration, Troubleshooting, Device Provisioning
Accomplishments
- Recognized as Mobile Manager of the Year by the County of Greenville for outstanding leadership, operational excellence, and service delivery.
- Built advanced inventory-tracking tools using Microsoft Excel and Access, improving accuracy, reducing loss, and supporting more efficient hardware lifecycle management.
- Supervised and developed a 5–7-member technical support team, boosting productivity, accountability, and end-user satisfaction across the organization.
Certification
- CompTIA, Downers Grove, IL
- CompTIA Network+ — Grandfathered Since May 2005
- CompTIA A+ — Grandfathered Since May 2005
Timeline
Level II Desktop Software Technician
Gen II Financial Services
03.2023 - 10.2025
IT Support Specialist II
Rampart Supply (Cregger Company Inc.)
04.2021 - 12.2022
Team Lead I
InvestiNet
10.2018 - 10.2020
Principal PC Technician
County of Greenville
06.2008 - 10.2018
Bachelor of Science (B.S.) - Computer Science
Strayer University
Master of Science (M.S.) - Computational Science
Strayer University