Antonean Mells
Summary
High-performing Operations Manager with over 17 years of experience driving efficiency, profitability, and service excellence for HCM Programs. Results-driven Leader with a passion for developing strong, flexible teams, and creating strategic solutions to solve complex business challenges. Recognized for excellent communication, exemplary relationship management, and successful program optimization.
Overview
1
1
Certification
Work History
Operations Manager
Automatic Data Processing
- Responsible for daily management, leadership, and strategic planning of NAS HCM Technology Operations - including hiring and associate relations activities.
- Successfully leads diverse groups of cross-functional product support teams; providing direction and mentorship, while creating an ownership culture to inspire morale and pride in accomplishing goals.
- Participates in strategy sessions with NAS Product Owners and Stakeholders to share operational insights, consume knowledge, and support ongoing Product initiatives.
- Builds strong relationships across the organization to increase exposure, collaboration, and strategic alignment to the adoption, deployment and support of NAS Products and Services.
- Establishes key performance indicators to measure and drive business success.
- Analyze operational data to identify and implement process improvement strategies to accomplish and accelerate business goals.
- Serves as an liaison between multiple business units to: quickly identify and resolve client escalations, support operational excellence, and improve the overall client experience.
- Special Acknowledgement: Recognized by Tech Leadership for exceptional analytical, relationship management, resolution and communication skills. Was selected to lead strategic onsite client initiatives to optimize product/service utilization, which improved the clients' overall ADP experience.
Program Manager
ZeroChaos
- Responsible for leadership of all aspects of the day-to-day operations for multiple Contingent Workforce programs with combined annual spend in excess of $400M.
- Served as an Executive POC for: C-suite meetings, QBR's, RFP's, contract negotiations, growth initiatives.
Education
Management Accelerator Program -
McKinsey Academy
01.2021
Executive MBA -
Rollins College - Crummer Grad School of Business
01.2008
Bachelor’s Business Administration -
West Clayton University
01.2005
Skills
- Business and Operations Management
- Workforce Management & Optimization
- Critical Thinking / Issue Resolution
- Business Strategy Development
- P&L and Supply Chain Management
- Excellent Communication Skills
- Program Management
- Stakeholder Relations
- Incidents Management
- Risk Mitigation
Hobbies and Interests
- Golfing
- Cooking
- Karaoke
Certification
- Management Accelerator Program
- Business Strategy
- A2E Business Fundamentals
- Problem Solving
Timeline
Operations Manager
Automatic Data Processing
Program Manager
ZeroChaos
Management Accelerator Program -
McKinsey Academy
Executive MBA -
Rollins College - Crummer Grad School of Business
Bachelor’s Business Administration -
West Clayton University