ANTONECA ESCOVAR
Summary
Highly motivated and results-oriented HR Professional with 10+ years of experience in all aspects of HR, with a strong focus on safety compliance and program development. Proven ability to build positive relationships with employees at all levels, ensure regulatory adherence, and contribute to a safe and healthy work environment. Skilled in Risk management, employee relations, benefits administration, and performance management
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR & Safety Manager
CITY Furniture
12.2018 - Current
- Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Developed and executed training programs for employees, improving overall safety awareness and compliance.
- Developed and implemented company procedures that reduced job site accidents 18%.
- Facilitated training for over 2400 employees.
- Monitored legislative updates relating to workplace health and safety, ensuring ongoing compliance with regulations.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Streamlined incident reporting processes for accurate documentation and data-driven decision making.
- Cultivated strong working relationships with cross-functional teams, facilitating collaborative efforts to maintain a safe and healthy workplace for all employees.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Educated employees on hazardous waste management, emergency response and safe work practices.
HR Specialist ( Risk Management)
CITY Furniture
06.2019 - 01.2021
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Negotiated favorable settlements with policyholders and third-party representatives, minimizing financial losses for the company.
- Improved interdepartmental communication by facilitating regular meetings between claims specialists, underwriters, and other stakeholders involved in the claims process.
- Evaluated medical records as part of injury claim assessments, ensuring an accurate understanding of treatment costs and recovery timelines.
- Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
- Liaised with insurance carriers on a regular basis to facilitate prompt resolution of outstanding claims, fostering strong professional relationships.
- Generated, posted and attached information to claim files.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
Customer Support Specialist
City Furniture
12.2018 - 06.2019
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
Customer Service Manager
Source Furniture
08.2015 - 02.2018
- Generated customer satisfaction surveys to analyze results into action plans.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Front Desk Lead
Cambria Suites
02.2013 - 05.2014
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Implemented innovative solutions to improve communication between team members, resulting in increased productivity and better customer service outcomes.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Monitored daily performance metrics to identify areas of improvement within the front desk team''s workflow, leading to enhanced operational efficiency.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Coordinated with housekeeping staff to ensure rooms were prepared for guest arrivals, reducing complaints and improving overall satisfaction.
Vacation Planner
Carnival Cruise Lines
01.2012 - 12.2012
- Conducted regular follow-ups with clients post-trip to gather feedback for future improvements in service offerings.
- Coordinated complex multi-city itineraries with attention to detail, eliminating potential scheduling conflicts or logistical issues.
- Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Education
Diploma - Medical Assisting
Concord College
Miramar, FL08.2015
High School Diploma -
Rusea's High School
Hanover, Jamaica05.1999
Skills
- Training Program Development
- Incident Investigation
- Machinery Safety
- Claims Evaluation
- Personal Protective Equipment
- Compliance Management
- Root Cause Analysis
- Safety training development
- Lifting Operations
- Hazard Identification
- Lockout-Tagout Procedures
- Equipment Inspection
- Project Coordination
- Occupational health management
- Fire safety management
- Policy Development
- Supervision and leadership
- Analytical Thinking
- PPE use
Certification
- OSHA 511
Timeline
HR Specialist ( Risk Management)
CITY Furniture
06.2019 - 01.2021
HR & Safety Manager
CITY Furniture
12.2018 - Current
Customer Support Specialist
City Furniture
12.2018 - 06.2019
Customer Service Manager
Source Furniture
08.2015 - 02.2018
Front Desk Lead
Cambria Suites
02.2013 - 05.2014
Vacation Planner
Carnival Cruise Lines
01.2012 - 12.2012
Diploma - Medical Assisting
Concord College
High School Diploma -
Rusea's High School
- OSHA 511
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