Antoneisha Johnson
Chicago,IL
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Also Diving into in the medical field now.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Sunstate Security
Northlake, IL
01.2025 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Security Officer
Securitas Security Services USA
Carol Stream, IL
10.2023 - 12.2024
- Investigated all reported incidents of theft or vandalism on premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Customer Service Representative
Duly Health
Bolingbrook, IL
09.2023 - 11.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Scheduled appointments for patients using the electronic health records system.
- Updated patient files in accordance with company policy and procedure guidelines.
Security Officer
Marksman Services company
Romeoville, IL
12.2022 - 09.2023
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
Security Officer
Allied Universal Security Services
Bolingbrook, IL
11.2021 - 11.2022
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Responded to alarms and conducted investigations as required.
- Enforced access control measures in accordance with established procedures.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Maintained accurate logs of all security related activities.
Education
Phlebotomy
Trition College
River Grove, IL02-2024
High School Diploma -
George Westinghouse College Prep
Chicago, IL06-2021
Skills
- Identification verification
- Metal detector operation
- Surveillance
- Security guard license
- Screening wands
- Customer support
- Leadership
- Communication
- Computer Experience
- Guest services
- Security
Certification
- Perc Card
- CPR Certified
- FOID
- 20 Hour Training
- Phlebotomist Certificate
Timeline
Security Officer
Sunstate Security
01.2025 - Current
Security Officer
Securitas Security Services USA
10.2023 - 12.2024
Customer Service Representative
Duly Health
09.2023 - 11.2024
Security Officer
Marksman Services company
12.2022 - 09.2023
Security Officer
Allied Universal Security Services
11.2021 - 11.2022
Phlebotomy
Trition College
High School Diploma -
George Westinghouse College Prep