Antonela Dittsworth
Madison,OH
Summary
Motivated cashier and stocker with 8 years of experience in Retail. Accomplished various tasks daily, stocking shelves and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Overview
1
1
Language
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Service Advocate
Target
San Diego, CA
11.2017 - 07.2020
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Analyzed customers' issues and complaints and initiated corrective actions
Office Manager
Chiropractic & Massage Healing Arts
San Diego, CA
05.2017 - 11.2017
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Receive payment and record receipts for services.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Customer Service Supervisor
BJ's Wholesale Club
Willoughby, OH
08.2013 - 11.2016
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Provide staff with assistance in performing difficult or complicated duties.
- Plan and prepare work schedules, and assign employees to specific duties.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Request information or assistance using paging systems.
- Established and updated work schedules to account for changing staff levels and expected workloads
Education
Some College (No Degree) -
San Diego Mesa College
San Diego, CA 08.2020 - Current
Some College (No Degree) -
Lakeland Community College
Kirtland, OH 08.2013 - 08.2015
High School Diploma -
South High School
Willoughby, OH 08.2009 - 06.2013
Skills
Order fulfillment
POS systems expert
Key holder experience
Money handling abilities
Staff Training
Receipt and refund issuance
Complaint resolution
Timeline
Some College (No Degree) -
San Diego Mesa College
08.2020 - Current
Service Advocate
Target
11.2017 - 07.2020
Office Manager
Chiropractic & Massage Healing Arts
05.2017 - 11.2017
Some College (No Degree) -
Lakeland Community College
08.2013 - 08.2015
Customer Service Supervisor
BJ's Wholesale Club
08.2013 - 11.2016
High School Diploma -
South High School
08.2009 - 06.2013