Antonela Metaj
Quincy,MA
Summary
Adaptable professional seamlessly transitioning through leadership roles in the Red Cross, IT, and hospitality sectors. In the Red Cross, I mastered crisis management, community outreach, and emergency response.
Pivoting into IT, I demonstrated technical prowess, troubleshooting finesse, and project management acumen.
Thriving in the fast-paced hospitality industry, I delivered top-tier customer service, fostered collaboration, and adeptly managed time.
My unique journey reflects a versatile skill set, combining leadership, adaptability, and a strategic mindset to excel across diverse professional landscapes
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Revere Hotel
Boston, MA - Massachusetts
10.2022 - Current
- Delivered exceptional service to hotel guests, ensuring a positive and memorable dining experience.
Attended to guest inquiries, provided menu recommendations, and accommodated special requests. - Expertly took guest orders, ensuring precision and attention to dietary preferences.
Communicated orders promptly to the kitchen and collaborated with chefs for special requests. - Demonstrated a thorough understanding of the hotel's food and beverage offerings.
Informed guests about menu items, ingredients, and preparation methods. - Presented and recommended wine and beverage options, enhancing the overall dining experience.
Adhered to responsible service of alcohol guidelines and ensured guest satisfaction. - Successfully upsold specials, promotions, and additional menu items to boost revenue.
Employed effective suggestive selling techniques to enhance the overall guest experience. - Maintained cleanliness and organization of dining areas, ensuring a pleasant atmosphere.
Set up tables with precision, arranged utensils, and replenished condiments as needed. - Processed guest payments accurately and efficiently, handling cash and credit transactions.
Balanced daily cash drawer and followed hotel's cash handling procedures. - Provided seamless service during banquets, conferences, and special events held at the hotel.
Collaborated with the events team to ensure successful execution of food and beverage service. - Worked closely with kitchen staff to ensure timely and accurate order preparation.
Communicated guest feedback to chefs for continuous improvement. - Checked food quality and presentation before serving to ensure adherence to hotel standards.
Collaborated with chefs to address any quality concerns promptly. - Adhered to strict health and safety guidelines, maintaining a clean and sanitary work environment.
Ensured compliance with food safety standards and regulations. - Collaborated with fellow servers, kitchen staff, and hotel management to optimize service delivery.
Assisted colleagues during peak hours to ensure smooth operations. - Assisted in creating work schedules, ensuring adequate coverage during peak hours.
Contributed to the payroll process, accurately documenting hours worked. - Managed inventory levels, placing orders for supplies and ensuring optimal stock levels.
Collaborated with suppliers to negotiate prices and streamline the ordering process. - Assisted in training new staff members on hotel policies, service standards, and procedures.
Contributed to fostering a positive and cohesive team culture.
Facebook Campaign Manager
Tech Center
Tirana, AL, Albania, AL
11.2020 - 12.2022
- Proficient in leveraging Facebook Ads Manager for end-to-end campaign management.
- Skilled in defining and targeting audiences using demographic, interest, and behavior-based criteria.
- Effective management of ad spend with a focus on maximizing return on investment.
- Develops compelling ad creatives and engaging copy to drive audience interaction.
- Able to communicate campaign strategies and performance effectively.
- Proven ability to troubleshoot issues and adapt strategies for optimal results.
- Commitment to staying updated on industry trends and Facebook platform changes.
Food Server
Revere Hotel
Boston, MA
06.2022 - 10.2022
- Provided exceptional service to patrons, ensuring a positive dining experience.
Addressed customer inquiries, concerns, and special requests with professionalism. - Took customer orders accurately and efficiently, paying close attention to special dietary needs.
Communicated orders clearly to the kitchen staff to ensure timely preparation. - Demonstrated a comprehensive understanding of the menu, including ingredients, preparation methods, and specials.
Offered informed recommendations to customers based on their preferences. - Successfully promoted daily specials, desserts, and beverages to increase sales.
Employed suggestive selling techniques to enhance the overall dining experience. - Maintained cleanliness and organization of tables, ensuring a neat and inviting dining environment.
Assisted in setting up tables, arranging utensils, and refilling condiments as needed. - Processed customer payments accurately, handling cash and credit transactions with precision.
Balanced cash drawer at the end of each shift and followed cash handling procedures. - Collaborated with kitchen staff, management, and fellow servers to ensure seamless service.
Assisted colleagues during peak times to optimize overall efficiency. - Adapted to high-volume periods, maintaining composure and efficiency during busy shifts.
Quickly adjusted to changes in customer flow and special events. - Addressed customer complaints promptly and worked to find satisfactory resolutions.
Collaborated with kitchen and management to resolve order errors or issues. - Followed health and safety guidelines, including proper food handling and sanitation practices.
Maintained a clean and organized work area, contributing to a safe dining environment. - Assisted in training new staff members, sharing knowledge of restaurant policies and procedures.
Supported a positive and collaborative team culture. - Contributed to end-of-shift duties, including closing responsibilities and ensuring a smooth transition to the next shift.
- Demonstrated flexibility by covering additional shifts and positions during team member call-outs.
- Contributed to maintaining operational continuity during unexpected staffing challenges.
Shift leader & Back Office Assistant
Dunkin Donuts
12.2021 - 06.2022
- Managed and supervised a team of employees during shifts.
- Directed and motivated team members to ensure smooth operations.
- Provided excellent customer service to enhance the customer experience.
- Addressed customer inquiries and resolved issues promptly.
- Managed cash transactions and ensured accurate cash handling procedures.
- Operated the register efficiently and balanced cash drawers.
- Monitored and maintained inventory levels.
- Placed orders for supplies and managed stock rotation.
- Collaborated with team members to achieve operational goals.
- Fostered a positive and inclusive team environment.
- Demonstrated effective time management skills to prioritize tasks during shifts.
- Ensured timely completion of assigned duties.
- Trained new team members on company policies, procedures, and product knowledge.
- Successfully handled various tasks simultaneously in a fast-paced environment.
- Resolved operational issues and addressed challenges proactively.
- Made quick decisions to ensure smooth operations.
- Adapted to changes in customer volume and operational needs.
- Provided ongoing coaching to improve team performance.
- Effectively communicated with team members, management, and customers.
- Provided clear instructions and conveyed information accurately.
- Ensured adherence to cleanliness and hygiene standards.
- Conducted regular inspections to maintain a clean and organized work environment.
- Enforced company policies and procedures among team members.
- Maintained a strong commitment to food safety and sanitation standards.
Coordinator of Data System Management
Municipality of Tirana
12.2020 - 05.2021
- Developed and implemented data management strategies to ensure accuracy, integrity, and security.
- Oversaw the collection, organization, and storage of data in databases.
- Managed databases efficiently, including performance tuning, backup, and recovery processes.
- Executed database maintenance tasks and resolved technical issues.
- Conducted thorough data analysis to extract valuable insights for decision-making.
- Coordinated the integration of various data systems for seamless information flow.
Ensured compatibility and interoperability of different databases and systems. - Implemented and maintained quality control processes to validate data accuracy.
Conducted regular audits and checks to identify and rectify data inconsistencies. - Led data-related projects, defining objectives, timelines, and deliverables.
Collaborated with cross-functional teams to ensure project success. - Demonstrated proficiency in using data management tools and software.
Stayed updated on emerging technologies in data management and analytics. - Created and maintained comprehensive documentation for data systems and processes.
Developed standard operating procedures (SOPs) for data-related tasks. - Implemented security measures to protect sensitive data.
Ensured compliance with data protection regulations and privacy laws. - Effectively communicated technical information to non-technical stakeholders.
Collaborated with IT teams, management, and end-users to address data-related issues. - Identified and resolved data system issues promptly.
Conducted root cause analysis and implemented corrective actions. - Provided training to staff on data management best practices.
Supported ongoing professional development for team members.
Saleswoman
SportLine
10.2019 - 09.2020
- Proven ability to provide exceptional customer service and address inquiries effectively.
- Track record of meeting or exceeding sales targets and successfully upselling products.
- In-depth understanding of clothing lines, fabrics, and fashion trends.
- Clear communication of promotions, discounts, and product features to customers.
- Collaborative team player contributing to positive work environments.
- Adaptable to changes in customer demand, inventory, and adept at resolving issues.
- Accurate management of cash transactions and proficiency in POS systems.
- Efficiently managed time to meet customer needs and maintain store standards.
- Managed and curated social media presence for the store, overseeing content creation, posting schedules, and engagement strategies across various platforms.
Coordinator of Youth Program and Humanitarian Education
Red Cross Albania
01.2016 - 01.2019
- Developed and implemented engaging educational programs catering to youth and community needs.
- Designed curriculum content that aligned with humanitarian principles and educational objectives.
- Facilitated and fostered active participation of youth volunteers in various educational initiatives.
- Conducted training sessions, workshops, and seminars to disseminate critical humanitarian knowledge.
- Collaborated with community leaders, schools, and local organizations to expand the reach of educational programs.
- Organized and managed events, campaigns, and activities aimed at promoting humanitarian values and youth involvement.
- Managed educational resources efficiently, ensuring their availability for programs and initiatives.
- Worked closely with Red Cross staff, volunteers, and external partners to enhance program effectiveness.
- Implemented monitoring and evaluation processes to assess the impact of educational programs.
- Prepared detailed reports on program outcomes, participant feedback, and areas for improvement.
- Empowered youth volunteers by providing mentorship, leadership opportunities, and skill development.
- Ensured strict adherence to Red Cross policies and guidelines in all educational initiatives.
- Conducted specialized training sessions on humanitarian responses and crisis management.
- Engaged in advocacy efforts to promote the importance of humanitarian education within the community."
Education
Bachelor of Science - Informatics
Faculty of Natural Sciences,
Tirana, AL 01.2021
Skills
- Scheduling Staff
- Food Presentation
- Menu Development
- Beverage Knowledge
- Sanitation Standards
- Catering Coordination
- Staff Leadership
- Staff Supervision
- Inventory Management
- Budget Administration
- Schedule Management
- Compliance
- Google Analytics
- Budget Management
- Fundraising
- Advertising
- Interpersonal Relations
- Project Management
- Data Entry
- Database Management
- Work Planning and Prioritization
- Event Coordination
- Team Oversight
- Strategic Planning
- Windows Server
- Requirements Analysis
- User Support
- Dashboard Creation
- Pivot Tables
- System Analysis
- Video Editing
- Hardware Installation
- Search Engine Optimization
- Web Development
- Computer Networking
- Software Troubleshooting
- Recruitment and Hiring
- Social Media Management
- Email Marketing
- Photography
- Crisis Management
Technical Ability
- Proficient with Microsoft Word, Excel and PowerPoint
- Autocad
- Computer Diagnostic and Repair
- Understand computer hardware and software components
- Execute complex operations, formatting, and tables in word processing applications
- Integrate multimedia elements into presentations
- Have a fundamental understanding of programming principles and concepts
- Hardware Cabling Screen Repair
- Hardware Troubleshooting Networking
- IT Support
- Client Server Management
- Tech Diagnostics
- Network Support
- Systems Administration
- Password Resets
- Marketing and Media
- Video editing Layouts Photography
- Digital Art Concept Art Character Design World Building Sketching Illustration
Sport Certificates
- Licensed Trainer of Self Defense Techniques
- 3rd Grade Black Belt Certification, TaeKwonDo
- Blu Belt Certification, BrazilianJiuJitsu
- Professional European MMA Fighter
- Participant on Tirana Marathon 1, 2 & 3
- Participant on Tirana Triathlon
Certification
- Certificate for Completion of First Aid Training Course developed by the ARC - Albanian Red Cross / First Aid Program
- Certificate for Completion of Disaster preparedness training developed by the ARC - Albanian Red Cross
- Certificate as leadership trainer - ARC (Youth Program and Humanitarian Education)
- Excellent results - Arberia-1 / Arberia
- Participant at KSFSHN's First Student Conference
- Certified for Computer Diagnostic and Repair
- Participant as a volunteer organizer on Tirana Marathon by Tirana Municipality
- Completion of BOOTCAMP at Metropolitan Incubator
- Certified as Baywatch by German Red Cross
- Certified as Trainer of Life Guards by German Red Cross
- Certified as RDRT, Regional Disaster Response Team Officer, by Regional Office for Europe, International Federation of Red Cross and Red Crescent Societies
- Participant 23-Denatl National Conference, by FDI World Dental Federation
- Organizer of Environmental Advocacy Training by Orbis Center
- Participant of 100% Voluntary Donation for Safe Blood, by Transfusion Physician in Albanian
- EFoodTrainer - Food Handler Online Course and Exam by ANSI
- ServeSafe Food Handler Certification
- Certificate of Allergen Awareness Training
- Crowd Manager Training Manager Certification
- Choke Saving Procedures Training Certification
- Alcohol Training Certification
- Child and Baby First Aid/CPR/AED Certification Red Cross American
Affiliations
- Martial Arts Enthusiastic
- Volunteering at St. Francis House
- Participating in Shatterproof activities
Languages
Albanian
Native/ Bilingual
English
Full Professional
Italian
Limited
References
References available upon request.
Timeline
Food and Beverage Supervisor
Revere Hotel
10.2022 - Current
Food Server
Revere Hotel
06.2022 - 10.2022
Shift leader & Back Office Assistant
Dunkin Donuts
12.2021 - 06.2022
Coordinator of Data System Management
Municipality of Tirana
12.2020 - 05.2021
Facebook Campaign Manager
Tech Center
11.2020 - 12.2022
Saleswoman
SportLine
10.2019 - 09.2020
Coordinator of Youth Program and Humanitarian Education
Red Cross Albania
01.2016 - 01.2019
Bachelor of Science - Informatics
Faculty of Natural Sciences,
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