Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Antonela Metaj

Quincy

Summary

I am a dynamic and adaptable professional with expertise in leadership, project management, digital marketing, data systems, and cybersecurity. I have a proven ability to lead and motivate teams, manage complex projects, and deliver innovative solutions across diverse sectors. I excel at optimizing operational processes, using data to make informed decisions, and ensuring system efficiency and security. With a solid understanding of cybersecurity principles, I prioritize safeguarding sensitive data. As a skilled communicator and collaborator, I thrive in fast-paced environments, adapting to challenges and driving success by integrating my diverse skill set to achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Revere Hotel Boston
06.2022 - Current
  • Oversee daily operations of food and beverage outlets, ensuring high standards of service and quality.
  • Train, supervise, and motivate staff to deliver excellent customer experiences.
  • Manage inventory, order supplies, and ensure cost control.
  • Develop and implement efficient service procedures to enhance productivity.
  • Address customer inquiries and resolve complaints promptly and professionally.
  • Collaborate with kitchen staff to ensure timely and accurate order delivery.
  • Ensure compliance with health and safety regulations and company policies.
  • Monitor and maintain cleanliness and ambiance of dining areas.
  • Assist in planning and executing special events and promotions.
  • Generate reports on sales, staff performance, and customer feedback to support continuous improvement.

Facebook Campaign Manager

Tech Center Tirana
11.2020 - 12.2022
  • Proficient in managing campaigns using Facebook Ads Manager from start to finish.
  • Skilled in targeting audiences based on demographics, interests, and behaviors.
  • Effectively manage ad spend to maximize return on investment.
  • Create compelling ad creatives and engaging copy to boost audience engagement.
  • Communicate campaign strategies and performance clearly.
  • Experienced in troubleshooting and adapting strategies for optimal results.
  • Stay updated on industry trends and changes in the Facebook platform.

Shift Leader Manager

Dunkin Dounts
12.2021 - 06.2022
  • Managed and supervised a team during shifts to ensure smooth operations.
  • Motivated team members and provided excellent customer service.
  • Addressed customer inquiries and resolved issues promptly.
  • Handled cash transactions and ensured accurate cash management.
  • Operated registers and balanced cash drawers efficiently.
  • Monitored inventory levels and managed stock orders and rotation.
  • Collaborated with the team to meet operational goals.
  • Fostered a positive, inclusive work environment.
  • Prioritized tasks and managed time effectively in a fast-paced setting.
  • Trained new team members on company policies and product knowledge.
  • Handled multiple tasks simultaneously and resolved operational challenges proactively.
  • Adapted to changes in customer volume and operational needs.
  • Provided coaching to improve team performance.
  • Communicated effectively with team, management, and customers.
  • Maintained cleanliness and adhered to hygiene and food safety standards.
  • Conducted regular inspections to ensure a clean and organized workspace.
  • Enforced company policies and procedures consistently.

Coordinator of Data System Management

Municipality Of Tirana
12.2020 - 05.2021
  • Oversee the management and maintenance of data systems to ensure accuracy and reliability.
  • Coordinate data collection, storage, and analysis processes to support municipal operations.
  • Collaborate with various departments to streamline data workflows and improve system efficiency.
  • Ensure data security and compliance with relevant regulations and policies.
  • Provide training and support to staff on data system usage and best practices.
  • Develop and implement strategies for data integration and system enhancements.
  • Generate reports and analytics to aid in decision-making and strategic planning.
  • Troubleshoot system issues and coordinate with technical teams for timely resolution.
  • Monitor system performance and recommend improvements to optimize functionality.
  • Manage data-related projects, ensuring timely completion and alignment with municipal goals.

Sales Manager

Sportline
10.2019 - 09.2020
  • Lead and manage the sales team to achieve store sales targets and objectives.
  • Develop and implement effective sales strategies and promotions to drive revenue.
  • Monitor store performance, analyze sales data, and adjust tactics to maximize profitability.
  • Train, mentor, and motivate staff to provide excellent customer service and meet sales goals.
  • Oversee inventory management, ensuring optimal stock levels and merchandise presentation.
  • Build and maintain strong customer relationships, addressing inquiries and resolving complaints.
  • Collaborate with marketing teams to plan and execute store events and campaigns.
  • Ensure compliance with company policies, sales procedures, and visual merchandising standards.
  • Prepare sales reports and present insights to senior management for decision-making.
  • Foster a positive work environment, promoting teamwork and continuous improvement.

Coordinator of Youth Program

Red Cross
01.2016 - 01.2019
  • Developed and implemented educational programs tailored to youth and community needs.
  • Designed curriculum content aligned with humanitarian principles.
  • Facilitated active participation of youth volunteers in educational initiatives.
  • Conducted training sessions, workshops, and seminars on humanitarian topics.
  • Collaborated with community leaders, schools, and organizations to broaden program reach.
  • Organized events and campaigns to promote humanitarian values and youth engagement.
  • Efficiently managed educational resources for program support.
  • Worked with Red Cross staff, volunteers, and partners to enhance program effectiveness.
  • Monitored and evaluated programs to assess impact and improvement areas.
  • Prepared detailed reports on outcomes and participant feedback.
  • Mentored youth volunteers, providing leadership and skill development opportunities.
  • Ensured adherence to Red Cross policies in all educational activities.
  • Delivered specialized training on humanitarian response and crisis management.
  • Advocated for the importance of humanitarian education in the community.

Education

Bachelor of Science - Informatics

University of Tirana
Albania
09.2019

Skills

  • Leadership & Team Management
  • Program Coordination
  • Project Management
  • Data System Management
  • Digital Marketing
  • Customer Service & Client Relations
  • Event Planning & Execution
  • Communication & Collaboration
  • Adaptability & Problem-Solving
  • Mentorship & Training
  • Budget & Resource Management
  • Analytical & Reporting Skills
  • IT Systems & Network Management
  • Cybersecurity Fundamentals
  • Data Protection & Privacy
  • Security Risk Assessment
  • Vulnerability Analysis & Mitigation
  • Cloud Security
  • Ethical Hacking & Penetration Testing
  • Incident Response & Recovery
  • Knowledge of Security Tools & Software

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • TIPS (Training for Intervention Procedures) Certification – TIPS Program on Premise.


  • Autodesk Certified Professional (ACP)
  • Certified Information Systems Security Professional (CISSP)
  • CompTIA Certification
  • Microsoft Office Specialist (MOS) Certification
  • Google Cybersecurity
  • Computer Diagnostic and Repair


  • Trainer of Life Guards by German Red Cross
  • Completion of Disaster preparedness training developed by the ARC - Albanian Red Cross
  • Regional Disaster Response Team Officer, by Regional Office for Europe, International Federation of Red Cross and Red Crescent Societies

Languages

Albanian
Native or Bilingual
English
Full Professional

Timeline

Food and Beverage Supervisor

Revere Hotel Boston
06.2022 - Current

Shift Leader Manager

Dunkin Dounts
12.2021 - 06.2022

Coordinator of Data System Management

Municipality Of Tirana
12.2020 - 05.2021

Facebook Campaign Manager

Tech Center Tirana
11.2020 - 12.2022

Sales Manager

Sportline
10.2019 - 09.2020

Coordinator of Youth Program

Red Cross
01.2016 - 01.2019

Bachelor of Science - Informatics

University of Tirana

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Antonela Metaj