Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Antonella De Avila

Glen Carbon,IL

Summary

Dynamic customer service professional with a proven track record at Nothing Bundt Cakes, excelling in effective communication and cash handling. Recognized for enhancing guest experiences through exceptional service and problem resolution. Skilled in food safety compliance and team collaboration, consistently prioritizing tasks to achieve service excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Nothing Bundt Cakes GSR

Nothing Bundt Cakes
Edwardsville, IL
09.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Decorated various cakes with efficiency.
  • Greeted customers with a positive attitude and encouragement.
  • Excellent experience in registering.

Concessions Worker

City of Edwardsville
Edwardsville, IL
03.2023 - 06.2025
  • Operated cash registers for food and beverage sales during events.
  • Prepared and served a variety of concession items to patrons.
  • Maintained cleanliness and organization of concession stands and equipment.
  • Provided excellent customer service to ensure positive guest experiences.
  • Followed safety guidelines for food handling and sanitation procedures.
  • Resolved customer inquiries and complaints in a professional manner.
  • Cleaned concession area including counters, floors, equipment, and utensils.
  • Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
  • Provided customer service by greeting patrons, answering questions, and resolving complaints.

Education

Edwardsville High School
06-2026

Skills

  • Customer service
  • Effective communication
  • Time management
  • Cash handling
  • Food safety compliance
  • Multitasking
  • Public speaking
  • Supervision and leadership
  • Communication
  • Team collaboration

Affiliations

  • Dancer
  • Enjoys reading

Certification

  • CPR certified
  • Food Handler Certification

Timeline

Nothing Bundt Cakes GSR

Nothing Bundt Cakes
09.2024 - Current

Concessions Worker

City of Edwardsville
03.2023 - 06.2025

Edwardsville High School

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