Antonella Di Giacomo
Orlando,FL
Overview
8
8
years of professional experience
Work History
Cigar Sales in Restaurants and Nightclubs
Cigars S.A
Miami Beach, FL
01.2021 - 05.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Work at Financiera
Credipaz
Buenos Aires, Buenos Aires
08.2016 - 02.2018
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Monitored customer satisfaction levels through surveys or focus groups in order to identify areas of improvement.
- Monitored competitor activity and adjusted sales strategies accordingly.
- Assisted customers with returns or exchanges when necessary.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Developed strategies to increase store traffic by utilizing marketing techniques such as email campaigns or social media advertising.
- Utilized problem solving techniques to resolve customer complaints quickly and effectively.
- Conducted market research and analyzed customer feedback to identify new sales opportunities.
- Demonstrated products features, capabilities, and benefits in order to secure sales.
- Adhered strictly to company policies related to safety standards while handling products or equipment.
- Generated reports regarding sales performance data including monthly, quarterly, yearly targets achieved.
- Updated product knowledge through continuous learning and training sessions.
- Prepared and submitted sales reports, analyzing performance and identifying areas for improvement.
- Processed sales transactions and handled cash and credit card payments.
- Handled credit cards and cash to accurately process payments at point of sale.
- Developed and maintained customer relationships to foster repeat business.
- Assisted customers with purchases by sharing merchandise and pricing information.
- Negotiated prices and terms with buyers to close sales.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
Education
High School Diploma -
San Agustin
Buenos Aires12-2012
High School Diploma -
Siglo XXI
Buenos AiresSkills
- Labor Management
- Cost Control
- Operations Management
- Social Media
- Sales Growth
- Wine Knowledge
- Staff Management
- Complaint Investigation
- Business Planning
- Staff Supervision
- Financial Planning
- Customer Engagement
- Sales expertise
- Relationship Building
- Organizational Skills
- Customer Service
- Team Collaboration
- Investigating Complaints
- Reliable and Responsible
- Conflict Resolution
Affiliations
- So
Languages
Spanish
Professional
English
Limited
Timeline
Cigar Sales in Restaurants and Nightclubs
Cigars S.A
01.2021 - 05.2024
Work at Financiera
Credipaz
08.2016 - 02.2018
High School Diploma -
San Agustin
High School Diploma -
Siglo XXI