Antonella Garcia
Bay Harbor Islands,FL
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banking Associate
TD Bank
16830 Collins Ave, Sunny Isles Beach, FL 33160
04.2023 - Current
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers.
- Evaluated client financial positions and identified most appropriate banking products.
- Verified customer identity and reviewed documentation for accuracy.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
OPERATIONS MANAGER
CVS Pharmacy
9578 Harding Ave, Surfside, FL 33154
01.2022 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated with customers to assess satisfaction with products and services received.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to the manager.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate of Arts - Computer Science
Miami Dade College
Miami, FLSkills
- Banking Software Proficiency
- Cash Handling
- Foreign Exchange
- Customer Service
- Branch Operations
- Payment Processing
- Fraud Detection
- Anti-Money Laundering
- Audit Support
- Relationship Building
- Products and Services Knowledge
- Teller Support
- Cross-Selling and Partner Referrals
Certification
- Florida Notary Public Required Training - 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Banking Associate
TD Bank
04.2023 - Current
OPERATIONS MANAGER
CVS Pharmacy
01.2022 - 03.2023
Associate of Arts - Computer Science
Miami Dade College