Antonella Lynn
KANSASCITY,MO
Summary
Dynamic career consultant specializing in client relationship building, career counseling, and workshop facilitation. Proven ability to enhance clients' job search strategies and interview techniques, driving successful career outcomes.
Overview
1
1
Language
7
7
years of professional experience
Work History
Career Consultant
Career Sources
Tallahassee, FL
06.2018 - 10.2018
- Facilitated workshops on job search strategies and interview techniques.
- Conducted resume reviews and provided tailored feedback for improvement.
- Supported clients with LinkedIn profile optimization to enhance visibility.
- Assisted clients in identifying career goals and developing actionable plans.
Customer Service Representative
Speedy Cash
Kansas City, MO
01.2012 - 05.2016
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Managed customer complaints effectively, implementing solutions to improve service quality.
- Provided product information and recommendations, fostering informed purchasing decisions.
- Processed transactions accurately, maintaining precise financial records.
- Provided bilingual support to customers via phone, email, and chat interfaces.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Documented interactions in CRM system to ensure accurate record-keeping and follow-up.
- Collaborated with team members to streamline processes, improving service response times.
- Trained new staff on customer service protocols and system usage for effective onboarding.
- Identified recurring issues through customer feedback, recommending process improvements to management.
Education
High School Diploma -
North Kansas City
North Kansas City, MOSkills
- Client relationship building
- Training and facilitation
- Career assessment
- Cross-cultural communication
- Career counseling
- Career budget planning
- Resume writing
- Interview coaching
- Workshop development
- Job search techniques
- Networking strategies
- Collaboration
- Problem-solving skills
- Critical thinking
- Workshop facilitation
- Verbal and written communication
- Motivating students
- Client engagement
- Emotional guidance
- Professional ethics
- Team building
- Documentation
- Student support
- Career accessibility support
- Confidentiality practices
- Learning strategies
- Individual counseling
- Interview techniques
- Stress management
- Professional networking
- Program management
- Client assessment techniques
- Performance assessments
- Database management
- Self-directed mindset
- ESL- english as second language
- Career advising
- Client advocacy
- One-on-one counseling
- Labor market analysis
- Referral services
- Workforce readiness
Languages
Spanish
Native or Bilingual
Timeline
Career Consultant
Career Sources
06.2018 - 10.2018
Customer Service Representative
Speedy Cash
01.2012 - 05.2016
High School Diploma -
North Kansas City