Antonella Mercurio
Chattanooga,TN
Summary
Proven leader with a track record of enhancing operational efficiency. Adept in data entry and maintaining rigorous schedules. Excelled in staff management and customer satisfaction, significantly improving client retention and team performance. Skilled in recruitment and vendor sourcing, leveraging advanced clerical knowledge to achieve strategic goals.
Overview
12
12
years of professional experience
Work History
Staffing Coordinator
HireQuest Direct
05.2023 - Current
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Coordinated seamless transitions between temporary workers or contractors daily.
- Organized job fairs and networking events to engage prospective candidates in person, showcasing the company''s commitment to employee development.
- Optimized job postings for search engine visibility, attracting a larger pool of highly skilled applicants from diverse backgrounds.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Developed and monitored employee recognition programs.
Office Coordinator
Upstream Rehabilitation
01.2022 - 05.2023
- Create and implement secure filing systems for sensitive employee and client documents.
- Maintain medical records from time of admission through patient discharge.
- Manage documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Communicate with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
- Verify insurance coverage to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Enter procedure codes and diagnosis codes into medical billing software.
- Received, recorded and filed medical payments by check, cash and credit card.
- Scheduled, rescheduled and cancelled appointments for patients.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Executed basic banking and bookkeeping tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
Manager
Giuseppe's Italian Restaurant
11.2012 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented scheduling policies.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed and maintained relationships with customers and suppliers through account development.
- Performed event coordination for larger parties such as: weddings, reunions and corporate meetings throughout banquet and conference spaces.
- Maintained complete documentation and records of all purchasing activities.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Reconciled cash and credit card transactions to maintain accurate records.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Skills
- Effective Multitasking
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Advanced Clerical Knowledge
- Customer Care and Satisfaction
- Recruitment
- Schedule Coordination
- Staff Management
- Vendor Sourcing
Timeline
Staffing Coordinator
HireQuest Direct
05.2023 - Current
Office Coordinator
Upstream Rehabilitation
01.2022 - 05.2023
Manager
Giuseppe's Italian Restaurant
11.2012 - 12.2021