Antonella Ruiz
Hollywood,FL
Summary
Dedicated Customer Service professional committed to providing high-quality service with knowledge of conflict resolution and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Teller
Wells Fargo
West Hollywood, FL
01.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and digital services.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Server
strike 10
Hallandale, FL
11.2019 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Cultivated warm relationships with regular customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Assisted in training new servers.
Customer Service Staff Member
PUBLIX
Hallandale, FL
04.2020 - 08.2023
- Safe balancing and drawer counting
- Handle large transactions of Western Union, money orders and lotto
- Cashier and baggers management, coordinating schedules and breaks
- Balance back office and handle about $30k in cash, and bank deposits
- Identify and resolve conflicts with customers personal or over phone
- Demonstrate leadership in implementing training to new team members
- Ability to identify potential fraud/risky accounts
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Instituto Profesor Tomas Ocampo Chavarria
12.2016
Skills
- Bilingual-fluent in Spanish
- Data Entry
- Front-End Supervision
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Drawer balancing
- Customer Relationship Building
- Safe and vault operation
- Customer Service and Assistance
- Multitasking
- Banking
Timeline
Teller
Wells Fargo
01.2023 - Current
Customer Service Staff Member
PUBLIX
04.2020 - 08.2023
Server
strike 10
11.2019 - Current
High School Diploma -
Instituto Profesor Tomas Ocampo Chavarria