Antonella Silva

Perform a wide range of accounting responsibilities, including preparing monthly owner statements, calculating and applying bill-backs, managing owner and tenant ledgers, and reconciling accounts to correct billing discrepancies.

• Handle payment arrangements and structured payment plans with tenants; ensure accurate documentation and timely posting of payments to maintain financial compliance and transparency.

• Serve tenants with three-day notices, process eviction notices, and issue legal paperwork through the attorney’s office; coordinate directly with attorneys to ensure all legal procedures and timelines are met.

• Oversee vendor management processes by obtaining and comparing bids and estimates, sourcing and vetting new vendors, and ensuring cost-effective, high-quality services for maintenance projects including landscaping, concrete, drywall, and general contracting.

• Manage and schedule an in-house maintenance team of four technicians; build service calendars, prioritize work orders, dispatch assignments, and ensure timely completion of maintenance tasks.

• Coordinate directly with tenants, property owners, HOAs, associations, and external property management companies to address maintenance issues, legal concerns, and operational needs in a timely and professional manner.

• Support leasing operations by assisting with lease preparation, drafting and settling contracts, facilitating renewals, and ensuring compliance with company policies and state regulations.

• Bilingual in English and Spanish; provide translation and communication support for Spanish-speaking tenants, vendors, and owners to improve service accessibility and reduce delays.

• Conduct property walk-throughs and field inspections to identify maintenance needs, enforce community standards, and ensure regulatory compliance.

• Utilize Microsoft Excel, Word, Outlook, and property management software to manage financial data, scheduling, and documentation efficiently across multiple departments.

• Collaborate across accounting, maintenance, legal, and leasing departments, demonstrating adaptability, strong multitasking skills, and a comprehensive understanding of property management operations in accordance with Utah state requirements.

Staffing Recruiter

• Supported payroll and onboarding operations by collecting and verifying employee documentation, processing new hire paperwork, completing I-9 verifications, and ensuring accurate timecard submissions for weekly payroll cycles.

• Coordinated background checks, drug screenings, and other pre-employment requirements to ensure full compliance with federal, state (Utah), and company employment regulations.

• Maintained organized and accurate employee records, onboarding documentation, and payroll files to support audits and ensure smooth HR and payroll processes.

• Partnered closely with hiring managers and client companies to assess staffing needs, define job requirements, and develop recruitment strategies tailored to each role.

• Screened resumes, conducted detailed phone and in-person interviews, and evaluated candidate qualifications to ensure alignment with client expectations and workplace requirements.

• Acted as a key liaison between candidates, clients, and internal teams to facilitate seamless placements, onboarding, and payroll coordination.

• Built and maintained strong relationships with external clients and internal departments to achieve staffing goals, improve retention, and ensure high service satisfaction.

• Served as the first point of contact for applicants and clients by handling incoming calls, greeting walk-ins, and delivering excellent customer service to create a positive candidate experience.

• Represented the company within the community, promoting job opportunities, attending hiring events, and contributing to the agency’s public relations presence.

• Assisted with sourcing candidates for high-volume and specialized positions using multiple channels including job boards, referrals, and community outreach.

• Conducted candidate screenings to match qualifications with client needs.
• Managed full-cycle recruitment processes for various job openings.
• Conducted candidate screenings to match qualifications with job requirements.
• Conducted thorough interviews to assess candidate qualifications and cultural fit for client organizations.
• Conducted candidate screenings to identify top talent for various positions.
• Managed applicant tracking system to streamline recruitment processes and enhance efficiency.
• Conducted candidate screenings to identify qualified applicants for various positions.

• Managed a portfolio of delinquent mortgage accounts, analyzing account histories, payment ledgers, escrow balances, and amortization schedules to determine accurate amounts due and resolve discrepancies.

• Processed member payments, applied funds accurately to principal, interest, escrow, and fees, and assisted members in setting up automatic payment plans to reduce future delinquencies.

• Negotiated and structured repayment arrangements, payment plans, and loan workout options in accordance with credit union policies and regulatory guidelines.

• Accurately documented all financial transactions, collection activities, and account updates in internal servicing systems, ensuring compliance with FDCPA, CFPB, and credit union standards.

• Assisted in preparing delinquent mortgage accounts for legal review or foreclosure by ensuring all documentation, timelines, and financial records were complete and accurate.

• Maintained and updated member contact information, including addresses, phone numbers, and communication preferences, to ensure accurate future correspondence.

• Made outbound and received inbound calls to members regarding past-due mortgage loans, providing account information, resolving billing questions, and advising on repayment options.

• Educated borrowers on available loss mitigation programs, including loan modifications, forbearance, extensions, and repayment plans to help bring accounts current.

• Collaborated closely with internal departments including Loss Mitigation, Mortgage Servicing, and Legal to escalate complex accounts and support timely resolution.

• Delivered exceptional customer service on inbound mortgage servicing calls by answering questions, addressing concerns, or routing calls to appropriate departments.

• Consistently met or exceeded monthly performance goals for call volume, delinquency resolution rates, and account recovery benchmarks.