Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Background
Languages
Timeline
Generic

Antonella Spirito

Manhattan,USA

Summary

Passionate and detail-oriented professional with strong experience in customer service and a growing background in the fashion industry. Recently completed the Parsons Fashion Industry Essentials Certificate in collaboration with Yellowbrick. Known for excellent communication skills, adaptability in fast-paced environments, and a creative mindset. Fluent in English and Italian.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

The Hotel Chelsea, Lobby Bar, LHW
New York, USA
01.2025 - Current
  • Deliver exceptional guest service in a fast-paced luxury hospitality environment, ensuring a welcoming and memorable experience.
  • Upsell premium menu items and specialty cocktails, consistently achieving top sales performance among team members.
  • Manage high-volume shifts, balancing multiple tables and guest requests while maintaining service quality.
  • Collaborate with colleagues and management to streamline service flow and resolve guest concerns efficiently.
  • Accurately process transactions, manage tabs, and handle cash/credit payments with attention to detail.
  • Maintain the bar and lounge’s presentation, cleanliness, and ambiance in line with the hotel’s luxury standards.

General Operation Manager

P12 New York, LLC
07.2024 - 12.2024
  • Managed day-to-day company operations, developed and implemented weekly work schedules for a diverse team of employees, and optimized staff allocation to meet fluctuating business demands. Identified and addressed areas for team improvement, implementing solutions that enhanced atmosphere and efficiency.
  • Led the ordering and purchasing of supplies, negotiating with vendors to secure the best prices and maintain optimal inventory levels. Acted as the primary liaison between the company and its clients, fostering strong relationships and ensuring clear, ongoing communication to facilitate successful partnerships. Reduced overall costs while ensuring all activities were carried out efficiently and in alignment with quarterly goals.
  • Monitored and enforced high standards of performance across all tasks, ensuring compliance with company policies and industry regulations. Spearheaded hiring decisions, as well as staff consolidation strategies.

Human Resources Intern / Squad Leader (remote)

GAO Tek Inc.
03.2024 - 12.2024
  • Oversaw recruitment strategies and performance for intern team in Talent Acquisition department.
  • Conducted candidate screenings, interviews, and onboarding processes to enhance hiring efficiency.
  • Cultivated leadership, communication, and time management skills within a remote, global team environment.

Education

Bachelor's Degree - Psychology

Hunter College
Upper East Side, Manhattan, NY
01.2025

Skills

  • Customer service and client relations
  • Problem solving and critical thinking
  • Fashion industry expertise
  • Attention to detail
  • Team collaboration
  • Recruitment strategies
  • Performance management
  • Guest relations
  • Event setup and breakdown
  • Leadership skills

Certification

  • Parsons Fashion Industry Essentials Certificate, Yellowbrick, 06/05/25
  • Certificate of Training in Digital Marketing, GAOTek, 12/01/24
  • Certificate of Training in Human Resources, GAOTek, 12/01/24
  • Certificate of Internship Completion, GAOTek, 12/01/24

Additional Information - Background

Originally from Italy, I moved to the United States at the age of 20 to pursue my academic and professional goals independently. With a dual foundation in psychology and fashion, I bring a unique blend of empathy, creativity, and business insight to every role I take on. I thrive in dynamic, multicultural environments and have a strong desire to connect with people and deliver high-quality service. Whether I'm managing a team, delivering exceptional hospitality, or exploring fashion trends, I do it with passion and resilience. My next chapter involves applying my skills in human resources or the fashion industry, where I can continue to grow, contribute, and inspire.

Languages

  • Italian, Native
  • English, Fluent
  • Spanish, Basic

Timeline

Server

The Hotel Chelsea, Lobby Bar, LHW
01.2025 - Current

General Operation Manager

P12 New York, LLC
07.2024 - 12.2024

Human Resources Intern / Squad Leader (remote)

GAO Tek Inc.
03.2024 - 12.2024

Bachelor's Degree - Psychology

Hunter College

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